Colleague Engagement Manager - Events in Glasgow

Description

Are you an organised and energetic events professional who loves turning an idea into a brilliantly delivered experience? Can you manage the detail without losing sight of the audience and the purpose? Do you enjoy bringing people, suppliers and moving parts together to make sure everything works on the day?

We’re building a new Business Banking Engagement team to help bring our strategy to life for colleagues and customers.

As Colleague Engagement Manager, Events, you’ll support the planning and delivery of internal and customer events across Business Banking. You’ll manage logistics, coordinate stakeholders and suppliers, develop event content and help create experiences that leave colleagues and customers feeling informed, valued and connected.

This is a hands-on role for someone who is equally comfortable building a detailed delivery plan, working with senior speakers and solving the inevitable last-minute challenge.

The Business Banking Engagement team brings together communications, events, colleague engagement, culture and shared content capability.

The Events team will support a broad portfolio of activity, from colleague conferences and leadership events to customer roundtables, sector events, relationship experiences and key business moments.

We want to move from individual, disconnected activity to a more coordinated events programme with clear objectives, consistent standards and a strong focus on the audience experience.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Glasgow, Edinburgh, London or Northampton office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. Alternatively, you'll be located at our Edinburgh hub. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

What you’ll be doing

Reporting to the Colleague Engagement Lead Manager for Events, you’ll support the planning and delivery of Business Banking’s internal and customer events programme. You will plan and coordinate colleague, customer and leadership events from initial brief through to delivery and evaluation, developing clear event plans that cover objectives, audiences, milestones, responsibilities, budgets, risks and measures of success.

You’ll manage venues, suppliers, agencies, production partners and other delivery requirements, while coordinating invitations, registration, attendee communications and accessibility requirements. Working closely with stakeholders and speakers, you’ll develop agendas, presentations, briefing materials and event content, supporting leadership events, all-colleague activity, conferences and significant strategic moments, as well as customer conferences, roundtables, sector events and relationship-building activity.

You’ll ensure events are aligned with Business Banking priorities, brand standards and audience needs, while managing all event logistics including venues, travel, accommodation, catering, technology, staging and production. The role also involves maintaining detailed schedules, trackers, running orders, risk assessments and contingency plans, monitoring budgets, raising purchase orders and maintaining accurate financial records.

You’ll build strong relationships with internal stakeholders and external partners, identify and resolve delivery issues, escalating significant risks when required, and provide confident on-site support to help events run smoothly from beginning to end. In addition, you’ll gather attendee feedback and delivery data to produce clear evaluations and recommendations, apply learning from each event to improve future activity, support the maintenance of a Business Banking events calendar and forward plan, and help ensure all experiences are inclusive, accessible, professional and welcoming.

About you

You'll need to have/be:

• Practical experience planning and delivering internal, corporate, customer or experiential events, with a strong focus on attendee experience and the attention to detail that makes events feel considered and professional

• Highly organised with excellent attention to detail and strong delivery discipline, with experience managing multiple workstreams, deadlines and stakeholders simultaneously

• Confident working with senior leaders, customers, speakers, agencies and suppliers, with strong written and verbal communication skills

• Ability to create clear project plans, schedules, briefs, running orders and event materials to support effective delivery

• Experience managing budgets, suppliers, procurement activity and event-related administration

• Understanding of accessibility, health and safety, customer care, brand standards and reputational risk within an event environment

• Strong judgement, remaining calm and solution-focused when requirements change or issues arise, and knowing when escalation is required

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our .

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

The hiring manager for this role is Gillian Beattie, and the main recruitment contact is Kirsty Packer.

Please note that should you be successful in securing this role, the job title on our internal systems will be Colleague Engagement Manager.