Colleague Engagement Manager - Communications in Glasgow

Description

Are you a talented communicator who can take complex information and make it clear, useful and engaging? Do you enjoy working with colleagues and leaders to find the real story, shape strong content and deliver communications that make a difference? Can you manage several priorities without losing sight of quality or the audience?

We’re building a new Business Banking Engagement team to help bring our strategy to life for colleagues and customers.

As Colleague Engagement Manager, Communications, you’ll help deliver clear, connected and engaging communications across Business Banking. You’ll work across colleague and customer activity, developing content, managing communication plans and helping ensure the right messages reach the right people at the right time.

This is a broad, hands-on role for someone who enjoys making things happen and wants to help shape a new communications capability.

The Business Banking Engagement team brings together communications, events, colleague engagement, culture and learning and development.

Within the Communications team, we’ll improve how Business Banking plans and delivers both colleague and customer communications.

For colleagues, that means clearer narratives, more engaging content, stronger leadership communications and better coordinated channels. For customers, it means helping business teams and Marketing create communications that are purposeful, consistent and aligned with the wider customer journey.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Glasgow, Edinburgh, London or Northampton office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. Alternatively, you'll be located at our Edinburgh hub. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

What you’ll be doing

Reporting to the Colleague Engagement Lead Manager for Communications, you’ll play a key role in delivering integrated colleague and customer communications. You will develop clear and engaging communications for colleagues and customers across a range of channels, translating business priorities and complex information into straightforward, audience-focused content. The role involves supporting the delivery of communications plans, campaigns and strategic business activity, while working with senior leaders and subject matter experts to gather information, identify the key message and shape the right communication approach. You’ll help develop and deliver the Business Banking colleague narrative, celebrating progress, customer impact and colleague success, and support leadership communications, all-colleague updates, campaigns and business-wide announcements. You’ll manage communication schedules, content plans and activity trackers, coordinating stakeholder input, reviews and approvals to maintain progress and quality. In addition, you’ll support the day-to-day flow of customer communications, ensuring they are aligned with agreed standards, tone of voice and customer journey requirements, and help business teams create stronger, more focused briefs for Marketing and communication specialists. Working collaboratively with Marketing, Brand, Customer Journey, Digital, Product, Risk, Legal and operational teams, you’ll develop content for channels including email, intranet, presentations, articles, video, digital communications and leadership materials. You’ll monitor performance and gather feedback to understand whether communications have landed effectively, identify opportunities to improve channels, processes, content and ways of working, maintain high standards of accuracy, accessibility, consistency and attention to detail, and manage several priorities at once while responding confidently when requirements change.

About you

• Strong experience in colleague communications, customer communications, content, marketing or a related discipline, with experience developing and delivering communication plans, campaigns and editorial activity
• An excellent writer and editor with a clear, engaging and adaptable style, able to translate complex or technical information into simple, accessible communications
• Understanding of how to tailor communications for different audiences, objectives and channels to maximise relevance and impact
• Strong stakeholder management skills, with experience working with senior leaders and subject matter experts and the confidence to ask questions or challenge unclear briefs
• Good understanding of communication governance, review and approval processes
• Highly organised and attentive to detail, with the ability to manage multiple pieces of work at different stages without losing sight of the wider purpose
• Uses feedback, insight and performance measures to evaluate effectiveness and continuously improve future activity

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our .

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

The hiring manager for this role is Gillian Beattie, and the main recruitment contact is Kirsty Packer.

Please note that should you be successful in securing this role, the job title on our internal systems will be Colleague Engagement Manager.