Colleague Engagement Lead Manager - Talent in Glasgow

Description

Are you passionate about helping people grow, develop and achieve their potential? Do you enjoy creating opportunities that build capability, support career progression and help colleagues thrive?

We're building a new Business Banking Engagement team and are looking for a Colleague Engagement Lead Manager to lead our Talent and Career Development agenda.

This is an exciting opportunity to shape how we attract, develop and retain talent across Business Banking. You'll be responsible for creating and delivering programmes that help colleagues build successful careers, deepen their skills and prepare for future opportunities.

From mentoring and coaching programmes to graduate and early careers initiatives, talent development schemes and career pathways, you'll play a key role in ensuring our colleagues have the support, opportunities and experiences they need to succeed.

Working closely with leaders, People teams and Learning & Development colleagues, you'll help build a strong pipeline of talent while creating an environment where colleagues can develop fulfilling and rewarding careers.

The Business Banking Engagement team brings together colleague communications, events, culture, engagement, learning and talent development.

Our purpose is to create a connected, informed and high-performing colleague experience that helps people do their best work and supports the delivery of our business strategy.

Talent development is a key part of that ambition. We're committed to helping colleagues grow their capabilities, develop their careers and realise their potential at every stage of their journey.

Are you an experienced events leader who understands how to turn a business strategy into an experience people can see, feel and remember? Can you create events that strengthen customer relationships, build colleague pride and give leaders a powerful platform to communicate? Do you combine creative thinking with the operational discipline needed to deliver complex events brilliantly?

Business Banking is entering an exciting period of transformation and growth. We’re building a new Engagement team to help colleagues and customers understand our strategy, connect with our ambitions and feel part of what comes next.

Events will play a vital role in bringing that strategy to life.

You’ll lead the strategic planning and delivery of high-profile internal and customer events across Business Banking. This will include colleague conferences, leadership engagement, customer conferences, roundtables, sector events, relationship events and significant business milestones.

This is an opportunity to shape a new events capability, establish high standards and create experiences that deliver meaningful business, customer and colleague outcomes.

The Events team will create one strategic view of Business Banking events, ensuring activity is purposeful, coordinated and aligned with the wider business strategy.

The team’s remit spans colleague events, customer events and leadership engagement. This includes all-colleague calls, conferences, customer roundtables, sector events, relationship events, speaking engagements and other significant internal and external appearances.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Glasgow, Edinburgh, London or Northampton office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. Alternatively, you'll be located at our Edinburgh hub. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

What you’ll be doing

Reporting to the Head of Engagement, you'll lead the development and delivery of the Business Banking talent and career development agenda. You’ll develop and deliver a Business Banking talent strategy that supports both colleague development and future business capability needs, while designing and implementing programmes that help colleagues build skills, broaden experience and progress their careers. The role includes leading mentoring and coaching initiatives, connecting colleagues with opportunities to learn from others across the organisation, and overseeing graduate, apprentice and early careers programmes within Business Banking. You’ll develop career development frameworks, pathways and resources that help colleagues understand potential career opportunities and progression routes, and partner with leaders to identify talent needs and build development opportunities that support future capability requirements. You’ll create programmes that support internal mobility, career growth and talent retention, working closely with Learning & Development colleagues to ensure development opportunities align with wider capability priorities. In addition, you’ll identify and support emerging talent, creating experiences and opportunities that accelerate development, while developing talent communities, networks and forums that encourage collaboration, learning and knowledge sharing. Using colleague insight, feedback and data, you’ll evaluate programme effectiveness and identify opportunities for improvement, build and maintain strong relationships across HR, People teams and business leaders to ensure a joined-up approach to talent development, and promote a culture of continuous learning, development and career growth across Business Banking.

About you

• Experience in talent development, learning and development, colleague engagement, employee experience, or a related discipline, with experience creating and delivering talent, mentoring, coaching, or career development programmes.

• Strong understanding of career development and talent management practices, using insight and colleague feedback to shape programmes and improve outcomes.

• Experience working with senior leaders to identify capability needs and development opportunities, with excellent stakeholder management, relationship-building, communication, and influencing skills.

• Ability to design practical talent and development solutions that deliver meaningful outcomes for colleagues and the business.

• Strong planning, project management, and organisational skills, with the ability to manage multiple priorities and deliver at pace.

• A collaborative, inclusive, and people-focused approach, with the ability to work effectively across teams and levels of the organisation.

• Proven ability to build engagement and drive positive colleague experiences through well-designed development initiatives.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our .

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

The hiring manager for this role is Gillian Beattie, and the main recruitment contact is Kirsty Packer.

Please note that should you be successful in securing this role, the job title on our internal systems will be Colleague Engagement Lead Manager.