Change Analyst in Glasgow

We have an exciting opportunity within our Business Banking Operations Team for a Change Analyst to join us. If you're passionate about ensuring we deliver an exceptional customer experience, right first time every time and being part of a team that disrupts but keeps everyone safe whilst we do that, please read on.

As a Change Analyst you will be responsible for identifying and driving new improvement opportunities and changes to existing processes across the Business Banking Operations team in line with our operational excellence principles. You'll need to focus on delivering change with tangible and measurable benefits whilst ensuring our risk management framework remains effective to mitigate any risks and keep us safe.

We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Glasgow office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. Alternatively, you'll be located at our Edinburgh hub. There will be a need to regularly connect with colleagues for collaboration events, this is expected to be weekly in Edinburgh.

If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Responsibilities:

• Support the leadership team to solve business issues through analysis, enabling us to improve performance and support achievement of commercial objectives.
• Complete data analysis and data cleansing activities to ensure business processes are operating as expected whilst identifying and escalating any issues with systems and processes.
• Coordinate and track all change and improvement delivery across Business Banking Operations alongside collaborating with stakeholders to drive opportunities to improve our internal processes and procedures.
• Oversee change management to ensure all changes are delivered appropriately, ensuring no detrimental impact to our customers or colleague experiences.
• Regularly engage with colleagues across Business Banking Operations to understand challenges and improvement opportunities before collating and sharing these with the leadership team to drive improvements.
• Represent business banking operations at key forums, manage stakeholder expectations, and ensure suitable MI (Management Information) is prepared for these critical sessions.

About you:

• Experience creating and interpreting MI.
• Excellent organisational and administrative skills.
• Experience of working to a high level of detail and at pace to meet agreed deadlines ensuring change is implemented effectively for customers and colleagues.
• Knowledge of Business Banking policies and procedures.
• Strong communication and presentation skills, with the ability to convey messages and ideas to stakeholders.
• The ability to learn quickly, work as part of a team and turn ideas into practical solutions.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get:

• 25 days holiday, pro rata.
• Access to private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance-related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. Once we’ve received your application successfully, we will invite you to the first stage; our online assessments!