Nationwide is recruiting a Business Contact Centre Operations Manager in Glasgow, Scotland. You will lead and develop Team Managers across voice and chat, balancing customer outcomes with colleague engagement and risk management in a hybrid working environment.
You will use data and insights to drive service improvements for our business banking customers. You will champion a customer-first culture, shape operational performance, and collaborate with stakeholders to embed new ways of working
#J-18808-LjbffrBusiness Banking Contact Centre Leader in Glasgow employer: Nationwide
At Virgin Money, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Cleckheaton. Our commitment to employee growth is evident through ongoing training and development opportunities, alongside a competitive benefits package that includes generous holiday allowances, health and wellness resources, and a strong pension plan. Join us to be part of a team that values customer care and community impact, where your contributions are recognised and celebrated.
