At a Glance
- Tasks: Support customers in their journey to open business accounts and ensure a brilliant onboarding experience.
- Company: Join Nationwide, a purpose-driven mutual that prioritises customer needs.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension.
- Other info: Hybrid working model with opportunities for personal development and volunteering.
- Why this job: Make a meaningful impact while working in a supportive and dynamic team.
- Qualifications: Experience in customer due diligence and knowledge of banking processes required.
The predicted salary is between 23850 - 29150 £ per year.
We have an exciting opportunity within our Business Banking Operations Team for a Business Operations Onboarding Support Officer to join us. If you're passionate about ensuring we deliver an exceptional customer experience, right first time every time and being part of a team that disrupts but keeps everyone safe whilst we do that, please read on.
As a business operations onboarding support officer you will be responsible for supporting a range of activities that enable our customers to either apply for or progress for business current account and savings products, delivering simply brilliant experience at every point of the journey for our customers and ensuring whenever customers need support we provide this as quickly as possible.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Glasgow office.
Responsibilities:
- Managing customer applications by ensuring all required documentation and due diligence is completed whilst also delivering a simply brilliant experience to ensure our customers have the best possible onboarding experience.
- Opening business current and savings accounts for customers as part of our customer journeys.
- Managing inboxes to support customers through both telephone and email and ensuring information returned is passed to the associate managing the application to open the account as soon as possible.
- Reviewing returned customer paperwork to ensure this is correct to enable the application to begin being worked by an associate.
- Following a designated contact strategy to keep customers informed and provide a simply brilliant experience at every stage of the customer journey.
About you:
As a minimum requirement, you’ll have:
- Experience undertaking due diligence for customers including Know Your Customer and Know Your Business checks.
- Knowledge of our business banking processes and products.
- Experience with the Siebel system.
- Understanding of current account switch process.
- Telephony or face to face experience of supporting customers.
- Experience of managing multiple workstreams at one time.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get:
- 25 days holiday, pro rata.
- Access to private medical insurance.
- A highly competitive pension to help you build a strong foundation for retirement.
- Access to an annual performance-related bonus.
- Training and development to help you progress your career.
- A great selection of additional benefits through our salary sacrifice scheme.
- Life assurance to provide peace of mind for you and your loved ones in the event of your death.
- Wellhub – access to a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year.
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. Once we’ve received your application successfully, we will invite you to the first stage; our online assessments!
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Bus Ops Onboarding Sup Officer in Glasgow employer: Nationwide
As a leading employer in the banking sector, we offer a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and a supportive hybrid working model, allowing you to balance your professional and personal life effectively. Join us to be part of a high-performing team dedicated to enhancing customer experiences while driving operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Bus Ops Onboarding Sup Officer in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nationwide. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nationwide before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bus Ops Onboarding Sup Officer in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nationwide:Your cover letter is your chance to shine! Tell us why you want to work at Nationwide specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nationwide!
How to prepare for a job interview at Nationwide
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
