At a Glance
- Tasks: Provide top-notch service across various channels and assist customers with their banking needs.
- Company: Join Nationwide, the UK's largest network of branches, committed to community service.
- Benefits: Enjoy private medical insurance, a competitive pension, and performance-related bonuses.
- Other info: Flexible hours between 22.5 and 35 per week, with excellent career progression opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: No specific experience required, just a passion for helping others and using digital tools.
The predicted salary is between 24000 - 28000 £ per year.
At Nationwide, a Customer Representative role is about providing excellent service across all channels – handling transactions on the till, managing inbound calls, and supporting product applications through digital sales. You will provide first‑class service in person, via phone, and online, and will receive training to develop these skills. This role is vital to the branch and serves as the gateway to protecting and looking after our members while working closely as a team.
Some branches in this area are closed to the public on certain days as you will be helping members on the phone. We are looking for future talent in our communities to work at our branches in the Gillingham and Chatham area (Kent). In this role, the work week is between 22.5 and 35 hours and it is a 12‑month Fixed Term Contract. If advertised as part‑time the salary will be pro‑rata. You need to be within a 45‑minute commute of the branch you are applying to work in.
Your training will be based virtually in branch. The first three weeks are crucial, and no holiday should be taken during that period.
There are all sorts of employee benefits available at Nationwide, including:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance‑related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to two days of paid volunteering a year
What you’ll be doing:
- Operate the counter, completing transactions and educating customers about digital services and easier banking options.
- Handle customer queries through multiple channels, including online and telephone.
- Provide first‑class service in person, by phone and online.
- Stay up to date on product knowledge to answer all customer queries effectively.
About you:
We are not just looking for experience and skills – we’re also interested in who you are as a person. Are you someone who wants to make a difference for our customers? We value diversity and want our employees to reflect the varied membership of our society. You should be comfortable using digital tools and applications and be eager to guide customers through online banking and our range of services.
We value the following customer‑first behaviours and encourage you to demonstrate how they resonate with you:
- Feel what customers feel – step into their shoes, use feedback and insights to empathise with them and understand their needs.
- Say it straight – be brave in speaking out and being honest and direct, sharing diverse perspectives to reach the best conclusions.
- Push for better – challenge the status quo, take responsibility for continuous improvement and personal development.
- Get it done – prioritise what will have the greatest impact, act decisively, and hold accountability for delivering excellent customer outcomes.
Multichannel Banking Customer Advisor in Gillingham employer: Nationwide
At Nationwide, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee development and well-being. With access to comprehensive benefits such as private medical insurance, a competitive pension scheme, and opportunities for career progression, our Multichannel Banking Customer Advisors in Gillingham and Chatham can thrive in a role that not only values their contributions but also encourages them to make a meaningful impact in the community. Join us to be part of a diverse team dedicated to delivering first-class service while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Multichannel Banking Customer Advisor in Gillingham
✨Tip Number 1
Get to know the company! Research Nationwide and understand their values, especially their commitment to customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves interacting with customers across various channels, it’s crucial to be clear and confident. Try mock interviews with friends or family to get comfortable with answering questions on the spot.
✨Tip Number 3
Showcase your empathy! During interviews, share examples of how you've stepped into a customer's shoes in the past. This aligns perfectly with Nationwide's focus on understanding customer needs and providing first-class service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest vacancies and updates directly from Nationwide, making it easier for us to connect with you.
We think you need these skills to ace Multichannel Banking Customer Advisor in Gillingham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to know who you are beyond your skills and experience. Share a bit about what makes you tick and how you connect with customers.
Tailor Your Application:Make sure to tailor your application to the role of Multichannel Banking Customer Advisor. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how you can fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when you get straight to the heart of what you want to say, making it easy for us to see why you’d be a great fit.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Nationwide
✨Know Your Customer Service Skills
Before the interview, think about your past experiences in customer service. Be ready to share specific examples of how you've handled customer queries or complaints, especially through different channels like in-person, phone, and online. This will show that you understand the importance of providing first-class service.
✨Familiarise Yourself with Digital Banking
Since this role involves guiding customers through digital services, brush up on your knowledge of online banking tools and applications. Being able to discuss these confidently will demonstrate your readiness to help customers navigate their banking needs.
✨Emphasise Empathy and Communication
Prepare to discuss how you can 'feel what customers feel'. Think of situations where you’ve had to empathise with a customer’s situation and how you communicated effectively to resolve their issues. This aligns perfectly with the values they’re looking for.
✨Show Your Commitment to Continuous Improvement
Be ready to talk about how you push for better in your work. Share examples of how you've taken responsibility for your own development or suggested improvements in previous roles. This will resonate well with their focus on accountability and personal growth.
