At a Glance
- Tasks: Provide top-notch customer service in person, online, and over the phone.
- Company: Join Nationwide, a leading financial services provider with a strong community focus.
- Benefits: Enjoy private medical insurance, a competitive pension, and performance bonuses.
- Other info: Flexible hours between 22.5 and 35 per week, with great career progression opportunities.
- Why this job: Make a real difference for customers while developing your skills in a supportive environment.
- Qualifications: No specific experience required, just a passion for helping others and using digital tools.
The predicted salary is between 24000 - 28000 £ per year.
At Nationwide, a Customer Representative role is about providing excellent service across all channels – handling transactions on the till, managing inbound calls, and supporting product applications through digital sales. You will provide first‑class service in person, via phone, and online, and will receive training to develop these skills. This role is vital to the branch and serves as the gateway to protecting and looking after our members while working closely as a team.
Some branches in this area are closed to the public on certain days as you will be helping members on the phone. We are looking for future talent in our communities to work at our branches in the Gillingham and Chatham area (Kent). In this role, the work week is between 22.5 and 35 hours and it is a 12‑month Fixed Term Contract. If advertised as part‑time the salary will be pro‑rata. You need to be within a 45‑minute commute of the branch you are applying to work in.
Your training will be based virtually in branch. The first three weeks are crucial, and no holiday should be taken during that period.
The extra you’ll get:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance‑related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to two days of paid volunteering a year
What you’ll be doing:
- Operate the counter, completing transactions and educating customers about digital services and easier banking options.
- Handle customer queries through multiple channels, including online and telephone.
- Provide first‑class service in person, by phone and online.
- Stay up to date on product knowledge to answer all customer queries effectively.
About you:
We are not just looking for experience and skills – we’re also interested in who you are as a person. Are you someone who wants to make a difference for our customers? We value diversity and want our employees to reflect the varied membership of our society. You should be comfortable using digital tools and applications and be eager to guide customers through online banking and our range of services.
We value the following customer‑first behaviours and encourage you to demonstrate how they resonate with you:
- Feel what customers feel – step into their shoes, use feedback and insights to empathise with them and understand their needs.
- Say it straight – be brave in speaking out and being honest and direct, sharing diverse perspectives to reach the best conclusions.
- Push for better – challenge the status quo, take responsibility for continuous improvement and personal development.
- Get it done – prioritise what will have the greatest impact, act decisively, and hold accountability for delivering excellent customer outcomes.
Job Identification: 3301
Apply Before: 06/02/2026, 10:55 PM
Locations: 126 High Street, Gillingham, Kent, ME7 1BX, GB; 256/258 High Street, Chatham, Kent, ME4 4AN, GB
Customer Representative - Gillingham employer: Nationwide
At Nationwide, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee development and well-being. Our Customer Representatives in Gillingham and Chatham benefit from comprehensive training, competitive salaries, and a range of perks including private medical insurance and performance-related bonuses, all while making a meaningful impact in their communities. Join us to be part of a diverse team dedicated to delivering first-class service and fostering a positive customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative - Gillingham
✨Tip Number 1
Get to know the company! Research Nationwide and understand their values, especially their commitment to customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries across various channels, it’s crucial to be clear and confident. Role-play with a friend or family member to get comfortable with different scenarios you might face.
✨Tip Number 3
Show off your digital savvy! Be prepared to discuss how you can help customers navigate online banking. Share any experiences you've had with digital tools, as this will demonstrate your ability to support customers effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest vacancies and updates about Nationwide, making it easier for us to connect with you.
We think you need these skills to ace Customer Representative - Gillingham
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've made a difference for customers in the past, so share specific examples that showcase your skills!
Be Yourself:We’re not just looking for qualifications; we want to know who you are! Let your personality shine through in your application. Share what motivates you and how you connect with others, especially when it comes to helping customers.
Tailor Your Application:Make sure to tailor your application to the role of Customer Representative. Use keywords from the job description and demonstrate how your experiences align with what we're looking for. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Nationwide
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Understand what excellent service looks like and be ready to share examples of how you've provided it in the past. This role is all about making a difference for customers, so showing that you can empathise and understand their needs will set you apart.
✨Familiarise Yourself with Digital Tools
Since this role involves guiding customers through online banking, make sure you're comfortable with digital tools and applications. Do a bit of research on the latest banking technologies and be prepared to discuss how you would help customers navigate these services. Showing your tech-savviness can really impress the interviewers.
✨Demonstrate Your Team Spirit
This position requires working closely with a team, so be ready to talk about your experiences in collaborative environments. Share specific examples of how you've contributed to a team's success or how you've supported colleagues in achieving common goals. Highlighting your ability to work well with others will resonate with the interviewers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle various customer situations, such as a difficult complaint or a request for information. Practising your responses will help you articulate your thought process clearly and show that you can 'get it done' when it matters most.
