At a Glance
- Tasks: Investigate financial crime cases and assess risk while communicating with customers.
- Company: Join a forward-thinking team focused on tackling financial crime.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with regular in-office events to connect with your team.
- Why this job: Make a real difference in preventing financial crime and protecting customers.
- Qualifications: Experience in customer service and knowledge of financial crime regulations.
The predicted salary is between 35000 - 45000 £ per year.
We have an exciting opportunity to join us as a Financial Crime Investigator, supporting the launch of a new telephony-based Financial Crime team within the 1st Line. In this role, you’ll take ownership of escalated cases to assess financial crime risk and drive the right outcomes. You’ll be responsible for handling escalations and contacting customers directly to obtain key information and complete due diligence, ensuring decisions are accurate, risk-focused and aligned to policy requirements. You’ll play an important role in embedding how the new team operates, bringing a keen eye for detail and strong communication skills to support effective decision making. We offer hybrid working wherever possible. Your working location will be at the nearest regional hub, with regular in‑office collaboration events once a week in Gosforth.
Responsibilities
- Handle escalated cases and assess financial crime risk.
- Contact customers directly by telephone to gather information, complete due diligence and ensure decisions are risk focused and policy compliant.
- Carry out thorough due diligence and customer verification on medium and high‑risk customers, including periodic reviews and escalation management.
- Conduct detailed investigations into sanctions, politically exposed persons and AML alerts, analysing financial activity, adverse media findings and sources of wealth/funds.
- Provide guidance to colleagues, strengthen controls and highlight emerging risks or trends.
- Identify and elevate suspicious activity, review high‑risk jurisdiction cases, and respond to legal and law enforcement requests in line with regulatory requirements.
- Represent the organisation in court where required.
Qualifications
- Experience working in a telephony or contact centre environment, handling inbound/outbound calls and managing customer interactions effectively.
- Experience in a financial crime environment.
- Knowledge of Customer Risk Assessments, Client Screening.
Financial Crime Investigator employer: Nationwide
Join a dynamic team as a Financial Crime Investigator, where you will play a pivotal role in shaping our new telephony-based Financial Crime team. We pride ourselves on fostering a collaborative work culture that values attention to detail and effective communication, offering hybrid working arrangements and regular in-office events in Gosforth to enhance team cohesion. With ample opportunities for professional growth and development, we are committed to supporting our employees in making meaningful contributions while ensuring a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Crime Investigator
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Nationwide looking for candidates who are engaged and informed.
We think you need these skills to ace Financial Crime Investigator
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Nationwide. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Nationwide
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Nationwide’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
