At a Glance
- Tasks: Deliver exceptional service and support to Virgin Money customers with everyday banking needs.
- Company: Join Virgin Money, the UK's top high-street banking provider for customer service.
- Benefits: Enjoy private medical insurance, competitive pension, bonuses, and wellness options.
- Other info: Flexible hours, team collaboration, and opportunities for personal growth await you.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Our Customer Consultants play a vital role in serving Virgin Money customers. In this customer-facing role, you’re the first point of contact, delivering exceptional service and support with everyday banking needs. Building relationships, solving problems, and making a real difference to our customers’ lives. Virgin Money is recognized as the UK’s best high‑street banking provider for customer service. We operate as a member‑owned organisation, prioritizing our customers over shareholders. The role is a permanent, full‑time position, 35 hours per week, Monday to Saturday.
As a branch or contact centre colleague, you’ll be part of a team leading the way in delivering the levels of service that matter most to our customers. You will welcome valued customers, help them use our digital services, educate them on the benefits of these services, resolve queries, and propose suitable solutions from our range of products and services.
Responsibilities- Welcome customers to the branch and provide assistance with everyday banking needs.
- Help customers use digital services and educate them on the benefits they offer.
- Resolve customer queries and propose appropriate solutions.
- Collaborate with colleagues across branches and the Digital Experience Centre to ensure customers have the right expert advice.
- Experience in a customer service environment and a desire to deliver brilliant customer experiences.
- Natural curiosity and strong communication skills to engage and build rapport with customers and colleagues.
- A flexible, positive approach to meet customer needs and business demands.
- Drive and enthusiasm to achieve team goals with pace.
- Interest in digital technologies and a willingness to keep up to date with new developments.
- Feel what customers feel – Empathize with customers and use their feedback to guide decisions.
- Say it straight – Speak honestly and directly, sharing diverse perspectives to reach the best conclusions.
- Push for better – Challenge the status quo and pursue continuous improvement.
- Get it done – Prioritize high‑impact actions, make decisive choices, and take accountability for delivering excellent outcomes.
- Private medical insurance.
- Highly competitive pension scheme.
- Annual performance‑related bonus.
- Training and development programmes.
- Additional benefits through salary sacrifice scheme.
- Life assurance coverage.
- Wellhub – health and wellness options.
- Up to two days of paid volunteering per year.
Customer Consultant - Falkirk employer: Nationwide
Virgin Money is an exceptional employer, renowned for its commitment to customer service and employee well-being. Located in Falkirk, our team-oriented culture fosters personal growth through comprehensive training programmes and a supportive environment that prioritises work-life balance. With benefits like private medical insurance, a competitive pension scheme, and opportunities for community engagement, we empower our Customer Consultants to make a meaningful impact in the lives of our customers while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant - Falkirk
✨Tip Number 1
Get to know the company! Research Virgin Money and understand their values, especially their customer-first approach. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Consultant, you'll need to engage with customers effectively. Role-play common customer scenarios with friends or family to build your confidence and refine your problem-solving skills.
✨Tip Number 3
Show off your digital savvy! Since the role involves helping customers with digital services, be prepared to discuss your experience with technology. Share examples of how you've used digital tools to enhance customer experiences in the past.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Consultant - Falkirk
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've made a difference for customers in the past, so share specific examples that showcase your ability to empathise and solve problems.
Be Authentic:When writing your application, let your personality shine through! We appreciate honesty and directness, so don’t be afraid to express your genuine interest in the role and what you can bring to our team.
Tailor Your Application:Take the time to tailor your application to the job description. Mention how your skills align with the responsibilities of the Customer Consultant role and why you’re excited about working with Virgin Money.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you started on your journey with us!
How to prepare for a job interview at Nationwide
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Understand what exceptional service looks like and be ready to share examples from your past experiences where you've gone above and beyond for a customer.
✨Familiarise Yourself with Digital Services
Since this role involves helping customers with digital services, it’s crucial to have a good grasp of these technologies. Do some research on Virgin Money's digital offerings and think about how you can explain their benefits to customers in a simple way.
✨Practice Empathy and Communication
During the interview, demonstrate your ability to empathise with customers. Use role-play scenarios to show how you would handle different customer situations. Clear communication is key, so practice articulating your thoughts clearly and confidently.
✨Show Your Enthusiasm for Continuous Improvement
Virgin Money values those who push for better. Be prepared to discuss how you’ve identified areas for improvement in previous roles and what steps you took to implement changes. This shows that you’re proactive and committed to enhancing customer experiences.
