At a Glance
- Tasks: Support customers with transactions and digital services across various channels.
- Company: Join Nationwide, a leading financial services provider with a customer-first approach.
- Benefits: Enjoy private medical insurance, a competitive pension, and performance-related bonuses.
- Other info: Part-time role with flexible hours and opportunities for career progression.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: No specific experience required, just a passion for helping others and using digital tools.
The predicted salary is between 26500 - 26500 € per year.
Swindon, United Kingdom
At Nationwide, a Customer Representative role is designed to support our customers with our great services across all channels – from transactions on the till and handling inbound calls, to supporting product applications through digital sales. Providing first class service in person, via phone and online – you will receive training to excel in all channels. It is an important role within the branch, serving as the gateway to protecting and looking after our customers and working closely as a team.
This role is a permanent position working part-time, 24.5 hours per week on Wednesday, Thursday, Friday and Saturday. If this role is advertised as part time, the salary will be pro-rata. You will need to be within a 45-minute commute of the branch you are applying to work in. Outside of this window we encourage you to view other vacancies closer to you. Your training will be based virtually in the branch. The first three weeks are critical – please note that no holiday will be taken during this period. Should we receive a high volume of relevant applications, we may close the advert earlier than the advertised date. From 1 July 2026, the minimum salary for this role will be £26,500.
Benefits
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
What you’ll be doing
As a Customer Representative, you will work on the counter completing transactions and educating customers about our digital services and easier ways to bank with us. Your role may also include dealing with customer queries through our various channels, including online and via the phone. You will build up your knowledge day in day out to ensure you can answer all customer queries. Customers are the most important part of our day, and you will thrive on providing exceptional service.
About you
We’re not just looking for the right experience and skills – we’re also interested in who you are as a person. Our customers are made up of many different kinds of people, and we want our employees to be just as diverse. You should genuinely want to make a difference for our customers, be comfortable using digital tools and applications, and feel confident in guiding them through online banking and our range of services.
Customer First Behaviours
- Feel what customers feel – Step into their shoes, use their feedback and insights to empathise and understand their needs, ensuring every decision starts and ends with the customer in mind.
- Say it straight – Speak honestly and directly, openly sharing diverse perspectives to reach the best conclusions.
- Push for better – Don’t settle for mediocrity; challenge the status quo and take responsibility for continuous improvement.
- Get it done – Prioritise actions that have the greatest impact, act decisively, and hold accountability for delivering brilliant customer outcomes.
Show how these behaviours resonate with you and where you have already demonstrated them.
Customer Representative - Swindon Regent Street in England employer: Nationwide
At Nationwide, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises customer service and employee development. As a Customer Representative in our Swindon Regent Street branch, you will benefit from comprehensive training, competitive pay, and a range of perks including private medical insurance and a strong pension plan. Our commitment to your growth and well-being, alongside the opportunity to make a meaningful impact in the community, makes us a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative - Swindon Regent Street in England
✨Tip Number 1
Get to know the company! Research Nationwide and understand their values, especially their focus on customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to empathise with customers or resolve issues. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even share tips on how to ace the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about the role and ready to take the first step towards joining the Nationwide family.
We think you need these skills to ace Customer Representative - Swindon Regent Street in England
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the skills and experiences that match the Customer Representative role. Highlight any previous customer service experience and how you’ve made a difference for customers in the past.
Showcase Your Personality:We want to know who you are beyond your CV! Use your cover letter to express your passion for helping customers and how you embody the 'Customer First Behaviours' mentioned in the job description. Let your personality shine through!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Avoid jargon and ensure your sentences are easy to read. We appreciate clarity, so make sure your key points stand out!
Apply Through Our Website:Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nationwide
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Representative does at Nationwide. Familiarise yourself with their services and how they interact with customers across different channels. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about times when you empathised with a customer's situation or went above and beyond to solve a problem. This aligns perfectly with the 'Customer First Behaviours' they're looking for.
✨Practice Digital Proficiency
Since the role involves guiding customers through digital services, be ready to discuss your comfort level with technology. Brush up on common digital banking tools and be prepared to explain how you would assist customers in using them effectively.
✨Emphasise Teamwork and Accountability
Nationwide values teamwork and accountability, so think of examples where you've worked well in a team or taken responsibility for a project. Highlight how you can contribute to a positive team environment while ensuring excellent customer outcomes.
