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- Tasks: Welcome customers and assist with their banking needs while providing exceptional service.
- Company: Join Virgin Money, the UK's top high-street banking provider for customer service.
- Benefits: Enjoy competitive pay, great benefits, and a supportive work environment.
- Other info: Full-time role with opportunities for growth and recognition.
- Why this job: Make a real difference in customers' lives and be part of a positive change.
- Qualifications: Passion for customer service and a desire to help others.
The predicted salary is between 24000 - 28000 £ per year.
Our Customer Consultants play a vital role in serving our Virgin Money customers. In this customer-facing role, you're the first point of contact, delivering exceptional service and support with everyday banking needs. You will be building relationships, solving problems, and making a real difference to our customers' lives.
Proudly recognised as the UK's best high-street banking provider for customer service, we make a meaningful difference to the lives of customers, communities, and broader society. As a branch or contact centre colleague, you'll be part of a team that is leading the way in delivering the levels of service that matter most to our customers.
This role is a permanent position working full-time, 35 hours per week, Monday to Saturday. If this role is advertised as part-time, the salary will be pro rata. So, if you're passionate about making a meaningful difference and truly care about customers, you're one of us—an advocate for positive change.
Virgin Money is now part of Nationwide, which acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years. You'll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits.
We're a workplace where you're rewarded, recognised, and celebrated. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
Responsibilities
Your principal role will be welcoming our valued customers to the branch and helping them to use our digital services.
Customer Consultant - Keith | Elgin, UK employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - Keith | Elgin, UK
✨Tip Number 1
Get to know the company! Research Virgin Money and understand their values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making a difference for customers, think of examples from your past experiences where you've gone above and beyond to help someone. Be ready to share these stories!
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable when you go for your interview. It shows you care about the position.
✨Tip Number 4
Apply through our website! We want to see your application as soon as possible, especially since we might close the advert early if we get a lot of interest. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Consultant - Keith | Elgin, UK
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through. We want to see how much you care about making a difference in people's lives, so share any relevant experiences that highlight this.
Tailor Your Application: Make sure to customise your application for the Customer Consultant role. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Just tell us who you are and why you’d be a great fit for our team in Keith.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for both you and us.
How to prepare for a job interview at Nationwide
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Understand what exceptional service looks like and be ready to share examples of how you've provided it in the past. This role is all about making a difference for customers, so showing that you genuinely care will set you apart.
✨Research Virgin Money and Nationwide
Take some time to learn about Virgin Money and its recent integration with Nationwide. Understanding their values and mission will help you align your answers with what they stand for. Plus, it shows you're genuinely interested in the company and not just any job.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about situations where you've had to solve problems or handle difficult customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Show Your Passion for Making a Difference
This role is all about making a meaningful impact on customers' lives. Be prepared to discuss why you want to work in this position and how you can contribute to positive change. Sharing personal stories or experiences that highlight your passion for customer service will resonate well with the interviewers.