At a Glance
- Tasks: Welcome customers, resolve queries, and promote digital banking services.
- Company: Join Virgin Money, the UK's top high-street bank for customer service.
- Benefits: Enjoy private medical insurance, competitive pension, and performance bonuses.
- Other info: Flexible hours, great team culture, and opportunities for personal growth.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Our Customer Consultants play a vital role in serving our Virgin Money customers. In this customer-facing role, you’re the first point of contact, delivering exceptional service and support with everyday banking needs. You will be building relationships, solving problems, and making a real difference to our customers’ lives.
Proudly recognised as the UK’s best high-street banking provider for customer service, we make a meaningful difference to the lives of customers, communities, and broader society. As a branch or contact centre colleague, you’ll be part of a team that is leading the way in delivering the levels of service that matter most to our customers.
We are looking for a Customer Consultant for our branch in Elgin, Moray. This role is a permanent position working full-time, 35 hours per week, Monday to Saturday.
If you’re passionate about making a meaningful difference and truly care about customers, you’re one of us. An advocate for positive change.
What you’ll be doing
- Your principal role will be welcoming our valued customers to the branch and helping them to use our digital services, as well as educating them to understand the benefits that these services bring.
- You’ll be resolving any queries customers may have with their banking and having conversations to understand the needs of customers. This will allow you to propose the best solutions for each individual from our broad range of products and services.
- You’ll be working with colleagues across our branches and Digital Experience Centre to ensure our customers always have the right person to speak to if and when they need expert advice.
About you
- Experience in working in a customer service environment, and a desire to deliver simply brilliant experiences for our customers.
- Natural curiosity to help you offer the best solutions for our customers.
- Great communication skills with a natural ability to engage and build rapport with customers and colleagues.
- A flexible and positive approach to meet customer needs and business demands.
- Drive and enthusiasm to achieve team goals with pace.
- A keen interest in all things digital, with a desire to keep up to date with new technologies.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
- Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
- Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
The extras you’ll get
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance‑related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Customer Consultant - Elgin employer: Nationwide
At Virgin Money, we pride ourselves on being the UK's best high-street banking provider for customer service, making a meaningful difference in the lives of our customers and communities. Our Elgin branch offers a supportive work culture where you can thrive as a Customer Consultant, with access to excellent training and development opportunities, competitive benefits including private medical insurance and a strong pension plan, and the chance to engage in meaningful volunteer work. Join us in a role that not only values your contributions but also empowers you to create positive change for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant - Elgin
✨Tip Number 1
Get to know the company! Research Virgin Money and understand their values, especially their customer-first approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Customer Consultant, you'll need to engage with customers effectively. Role-play common customer scenarios with friends or family to build your confidence and refine your problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events to learn more about the company culture. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Consultant - Elgin
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping customers shine through. Share specific examples of how you've made a difference in previous roles, as we love to see that genuine care for customer needs.
Be Clear and Concise:Keep your application straightforward and to the point. Use simple language to explain your experiences and skills, making it easy for us to see how you fit into our team. Remember, clarity is key!
Highlight Your Digital Savvy:Since we're all about embracing digital services, make sure to mention any relevant tech skills or experiences. Whether it's using banking apps or other digital tools, show us you're keen to help customers navigate these services.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nationwide
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about your past experiences and be ready to share specific examples of how you've gone above and beyond for customers. This role is all about making a difference, so showing that you understand what exceptional service looks like will really impress.
✨Show Your Digital Savvy
Since this role involves helping customers with digital services, make sure you’re familiar with the latest banking technologies. Be prepared to discuss any digital tools or platforms you’ve used in previous roles, and express your enthusiasm for learning new technologies. This will show that you’re proactive and ready to help customers navigate their banking needs.
✨Practice Empathy and Communication
During the interview, demonstrate your ability to empathise with customers. Use role-play scenarios to showcase how you would handle different customer situations. Good communication is key, so practice articulating your thoughts clearly and confidently. Remember, it’s all about building rapport!
✨Be Ready to Discuss Teamwork
This position requires collaboration with colleagues across branches and centres. Prepare examples of how you’ve worked effectively in a team setting. Highlight your flexibility and positive attitude, as these traits are essential for meeting customer needs and achieving team goals. Show that you’re not just a lone wolf but a team player who contributes to a positive work environment.
