As a Decisioning Manager, you’ll play a key role in shaping the next phase of our customer decisioning journey, leading the design and optimisation of personalised, compliant customer experiences at scale. You’ll help take our use of decisioning into business banking, creating more relevant experiences and better outcomes for our customers.
You’ll design and implement complex decisioning solutions using Pega Customer Decisioning Hub (CDH), including Next-Best-Action frameworks, real-time containers and adaptive models. You’ll also help shape and embed our customer contact strategy, using data and analysis to understand what’s working, identify opportunities to improve customer outcomes and turn those opportunities into deliverable change.
You’ll also help us continually evolve our decisioning capability, optimising our existing Pega CDH capability while exploring new decisioning and personalisation technologies. Alongside this, you’ll support production deployment, testing, performance tuning and solution maintenance, making sure our solutions continue to meet Pega architecture guidelines, industry standards and Nationwide’s risk appetite.
The working hours (per week) for this role can be between 31.5 and 35 hours.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon, London or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
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Decisioning Manager employer: Nationwide
As a leading employer in the banking sector, we offer a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and a supportive hybrid working model, allowing you to balance your professional and personal life effectively. Join us to be part of a high-performing team dedicated to enhancing customer experiences while driving operational excellence.
