At a Glance
- Tasks: Support customers through transactions, calls, and digital services with top-notch service.
- Company: Join Nationwide, a leader in customer support with a focus on innovation.
- Benefits: Enjoy private medical insurance, competitive pension, and performance bonuses.
- Other info: Flexible part-time or full-time roles available with great career growth opportunities.
- Why this job: Make a real difference for customers while developing your skills in a supportive environment.
- Qualifications: Comfortable with digital tools and a passion for customer service.
The predicted salary is between 26500 - 26500 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online – but don’t worry you will be trained up on this.
Responsibilities
- Perform transactions on the till and handle customer inquiries in person and online.
- Receive and respond to inbound calls from customers.
- Support product applications through digital sales.
- Educate customers on digital services and simpler ways to bank with us.
- Deal with customer queries via online channels and phone.
Employment Type
We are happy to consider both part-time and full-time applications. If this role is advertised as part-time the salary will be pro rata.
Requirements
- Within a 45‑minute commute to the branch you’re applying to work in.
- Pro‑rated salary if the role is part time.
Qualifications
- Comfortable using digital tools and applications.
- Passion for making a difference for customers.
- Strong customer‑first behaviour: feeling what customers feel, speaking plainly, pushing for better outcomes and getting things done.
Salary
From 1 July 2026, the minimum salary for this role will be £26,500.
Benefits
- Access to private medical insurance
- A highly competitive pension
- Access to an annual performance related bonus
- Training and development
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
- London top up payment of £2,093 per annum, pro rata
Locations
- 114 High Street, New Malden, Surrey, KT3 4EU, GB
- 24 Clarence Street, Kingston Upon Thames, Surrey, KT1 1NX, GB
- 26 London Road, Morden, Surrey, SM4 5DN, GB
- 63 Victoria Road, Surbiton, Surrey, KT6 4NW, GB
- 129 Central Road, Worcester Park, Surrey, KT4 8DW, GB
Some branches in this area are closed to the public on certain days as you will be helping members on the phones.
Customer Support & Digital Services Specialist employer: Nationwide
At Nationwide, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises customer satisfaction and employee development. With access to comprehensive training, competitive benefits including private medical insurance and a generous pension scheme, as well as opportunities for personal growth, our team members are empowered to make a meaningful impact in their roles. Located in vibrant Surrey, our branches provide a dynamic environment where you can thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support & Digital Services Specialist
✨Tip Number 1
Get to know the company! Research Nationwide's values and services so you can chat confidently about how you can contribute. It shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky customer queries. Role-playing with a friend can help you feel more prepared and relaxed during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and ready to embrace digital tools, which is key for this role.
We think you need these skills to ace Customer Support & Digital Services Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support & Digital Services Specialist role. Highlight your experience with digital tools and customer service, as this will show us you’re a great fit for our team.
Show Your Passion:We love candidates who are passionate about making a difference for customers. In your application, share specific examples of how you've gone above and beyond to help customers in previous roles.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language that reflects the job description, so we can easily see how you meet our requirements.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Nationwide
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what it means to provide first-class service, whether in person, over the phone, or online. Be ready to share examples of how you've handled customer inquiries in the past.
✨Familiarise Yourself with Digital Tools
Since this role involves supporting customers through digital services, make sure you're comfortable using various digital tools and applications. If you can, practice using similar platforms before the interview so you can speak confidently about your experience.
✨Prepare for Common Scenarios
Think about common customer scenarios you might face in this role. Prepare responses for questions like how you would handle a difficult customer or explain a product application process. This will show that you’re proactive and ready to tackle challenges.
✨Show Your Passion for Helping Customers
During the interview, let your passion for making a difference for customers shine through. Share stories that highlight your customer-first behaviour and how you’ve gone above and beyond to ensure a positive experience for customers.
