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- Tasks: Support customers through transactions, calls, and digital services while providing first-class service.
- Company: Join Nationwide, a leading financial institution with a commitment to customer care.
- Benefits: Enjoy competitive pay, private medical insurance, and a strong pension plan.
- Why this job: Make a real difference in customers' lives while developing your career in a supportive environment.
- Qualifications: No specific experience needed; just bring your passion for helping others and digital skills.
- Other info: Full-time role with excellent training and career progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
At Nationwide, a Customer Representative role involves supporting our customers with our services across all channels. This includes transactions on the till, handling inbound calls from customers, and supporting product applications through digital sales. Providing first-class service in person, via phone, and online is essential, and training will be provided.
This is an important role within the branch, and teamwork is crucial. We need a Customer Representative for our branch in York, North Yorkshire. This is a permanent position working full-time, 35 hours per week, Monday to Saturday. You’ll need to be within a 45-minute commute of the branch you’re applying to work in.
Your training will be based virtually in branch, designed to ensure your success in the role. The first three weeks are vital for your career journey with us, and we ask that no holiday is taken during this time.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as possible.
The extra you’ll get:
- Access to private medical insurance
- A highly competitive pension
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance for peace of mind for you and your loved ones
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
What to do next:
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions. Once we’ve received your application, we will invite you to the first stage: our online assessments. Within a few hours, you’ll receive a link to your unique candidate hub where you’ll complete some online assessments within 48 hours of applying, including a situational judgement test and numerical assessments.
In your candidate hub, you’ll also find hints and tips and videos from our colleagues about what it’s like to work at Nationwide. We respond to everyone, so we will contact you shortly after the closing date to let you know the outcome of your application.
What you’ll be doing:
The role may include dealing with customer queries through various channels, completing transactions at the counter, and educating customers on our digital services.
About you:
We’re interested in who you are as a person, not just your experience and skills. Are you someone who wants to make a difference for our customers? You’ll guide them through online banking and discuss our range of services while adapting your style to suit their needs. Comfort with digital tools and applications is necessary.
Our customer-first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel – empathise with customers and understand their needs.
- Say it straight – be honest and direct, sharing diverse perspectives.
- Push for better – challenge the status quo and take responsibility for improvement.
- Get it done – prioritise impactful actions and take accountability for outcomes.
You can strengthen your application by demonstrating how our customer-first behaviours resonate with you.
Customer Representative - York employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - York
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nationwide. Understand their values and customer-first behaviours. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Use the online assessments as a chance to showcase your skills. Familiarise yourself with situational judgement tests and numerical assessments. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be yourself! Nationwide is looking for diverse individuals who can empathise with customers. Share your personal experiences and how they relate to the role. Authenticity goes a long way in making a lasting impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Representative - York
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Representative role. Highlight any experience you have in customer service and how you've made a difference for customers in the past. We want to see how you embody our customer-first behaviours!
Be Yourself: We’re not just looking for skills; we want to know who you are! Share your personality in your application. Let us see your passion for helping customers and how you connect with people from all walks of life.
Showcase Your Digital Skills: Since this role involves using digital tools, make sure to mention any relevant experience you have with online banking or digital services. We love candidates who are comfortable navigating technology and can help our customers do the same!
Apply Early: Don’t wait until the last minute to apply! If you’re interested in this role, hit that ‘Apply Now’ button as soon as you can. We might close the advert early if we get a lot of applications, so don’t miss out on your chance!
How to prepare for a job interview at Nationwide
✨Know the Company Inside Out
Before your interview, take some time to research Nationwide. Understand their values, especially the 'customer first' behaviours they emphasise. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Practice Common Scenarios
Since the role involves handling customer queries across various channels, think about common customer scenarios you might face. Prepare responses that demonstrate your empathy and problem-solving skills. Practising these will help you feel more confident during the situational judgement test.
✨Showcase Your Digital Savvy
As a Customer Representative, you'll need to be comfortable with digital tools. Be ready to discuss your experience with online banking or any digital services you've used. Highlight how you can educate customers on these tools, as this is a key part of the role.
✨Emphasise Teamwork and Adaptability
Nationwide values teamwork, so be prepared to share examples of how you've worked effectively in a team. Also, demonstrate your adaptability by discussing times when you've adjusted your communication style to meet different customer needs. This will show that you can thrive in their diverse environment.