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- Tasks: Support customers with transactions, calls, and digital services in a versatile role.
- Company: Join Nationwide, a leading building society focused on customer care.
- Benefits: Enjoy private medical insurance, a competitive pension, and performance bonuses.
- Other info: Full-time role with excellent training and career progression opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: No specific experience needed; just a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this. This is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.
This role is a 12-month Fixed Term Contract, working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part time the salary will be pro rata. You’ll need to be within a 45 minute commute of the branch you’re applying to work in. Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. Within those first few weeks we ask that no holiday is taken.
Benefits
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Responsibilities
What can’t a Customer Representative do? This is the great part of this role – it’s versatile. You may work on the counter completing transactions and educating customers on our digital services, and you may also deal with customer queries through our various channels, including online and via phone. We build up our knowledge day in day out to ensure we can answer all customers’ queries – they are the most important part of our day.
Qualifications
We’re not just looking for experience and skills – we’re also interested in who you are as a person. Why? Because our customers are diverse and we want our employees to reflect that diversity. Are you someone who really wants to make a difference for our customers? As a member of a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all customers’ needs. You need to be comfortable using digital tools and applications. We are the front line in protecting our customers and building our society.
Key Behaviors
- Feel what customers feel – We step into our customers’ shoes, using feedback and insights to empathise with them and understand their needs, so every decision we make starts with customers in mind.
- Say it straight – We are brave in speaking out and saying what we think – honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions.
- Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done – We prioritise what has the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
Customer Representative - Rotherham employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Rotherham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nationwide. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when handling customer queries during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show your personality! Remember, they’re looking for someone who fits into their diverse team. Be yourself and let your passion for helping customers shine through. Share personal experiences that highlight your empathy and adaptability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable using digital tools, which is key for this role. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Representative - Rotherham
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to know who you are beyond your skills and experience. Share a bit about what makes you tick and how you connect with customers.
Tailor Your Application: Make sure to tailor your application to the Customer Representative role. Highlight any relevant experience you have in customer service and how you can adapt to different customer needs. We love seeing how you can fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when you get straight to the heart of what you want to say, making it easy for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Nationwide
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Representative does at Nationwide. Familiarise yourself with their services and how they support customers across different channels. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role is all about understanding customer needs, be prepared to share examples of how you've empathised with customers in the past. Think of situations where you stepped into someone else's shoes and how that helped you provide better service. This will demonstrate that you align with their key behaviours.
✨Prepare for Digital Tools Questions
As a Customer Representative, you'll need to be comfortable using digital tools. Brush up on any relevant software or applications you might encounter. Be ready to discuss your experience with technology and how you've used it to enhance customer interactions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows that you're engaged and thinking about how you can contribute to the team right from the start.