At a Glance
- Tasks: Support customers with banking needs in person, over the phone, and online.
- Company: Join a trusted branch that values community and customer service.
- Benefits: Competitive salary, 25+ days holiday, health options, and paid volunteering.
- Other info: Dynamic team environment with opportunities for growth and training.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Passion for customer service; no banking experience needed.
The predicted salary is between 26500 - 26500 £ per year.
As a Customer Representative, you will make a real impact from day one. You’ll be a key part of the branch team, supporting customers in person, over the phone and online. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations.
Our branches remain open until at least 2030 and we are the last branch on the high street in 148 towns, so you will play an important local role.
Working Hours & Location
Location: Petersfield, Hampshire. Position: Permanent, part‑time, 22.5 hours per week (Wednesday, Thursday, Friday and 3 hours every other Saturday). Branch closes on Tuesday and Thursday; during these days you will primarily support customers on the savings line and other banking support over the phone. You must be within a 45‑minute commute of the branch.
Salary & Benefits
- From 1 July 2026 the minimum salary will be £26,500.
- 25 days holiday per year, increasing to 30 over time, with the ability to buy up to 10 extra days each year.
- Wellhub access for a range of health and wellness options.
- Up to 2 days of paid volunteering per year.
- Ongoing training and development.
- Annual performance‑related bonus.
- Private medical insurance.
- Highly competitive pension.
- Life assurance.
Responsibilities
- Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking.
- Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind.
- Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.
- Work closely with colleagues in a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
- Take responsibility for doing things the right way. Follow processes, spot potential issues and raise concerns where needed to protect customers and Nationwide.
- Play a vital role in keeping face‑to‑face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking.
Qualifications & Competencies
- Experience or passion for customer‑service environments will help you thrive. You do not need prior banking experience.
- Show pride in helping customers feel confident, supported and listened to, even when busy or complex.
- Demonstrate patience, empathy and strong people skills to understand customers’ banking needs.
- Work comfortably in a fast‑paced environment where priorities can shift.
- Remain calm under pressure, adapt quickly and approach change with a positive mindset.
- Be confident using technology and digitally savvy.
- Enjoy working as part of a high‑performing team where great experiences are built through teamwork.
- Communicate clearly and naturally with people, guiding customers face‑to‑face, on the phone and through digital services.
- Takes ownership to get things done and act with care and integrity.
- Show how these behaviours resonate with you and give examples where you have already demonstrated them.
Customer Representative - Petersfield employer: Nationwide
As a Customer Representative in Petersfield, you will join a supportive and dynamic team dedicated to providing exceptional service to our community. With a strong focus on employee well-being, we offer generous holiday allowances, ongoing training, and opportunities for personal growth, all within a friendly branch environment that values your contributions. Our commitment to maintaining a local presence on the high street ensures that you play a vital role in making banking accessible and meaningful for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative - Petersfield
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk into that interview, you want to sound like you’ve been part of the team for ages.
✨Tip Number 2
Practice your people skills! Since you'll be dealing with customers face-to-face, role-play common scenarios with a friend. This will help you feel more confident and ready to tackle any situation that comes your way.
✨Tip Number 3
Be prepared to share your experiences! Think of examples where you've shown patience, empathy, or teamwork. These stories will help you stand out and show that you’re the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Representative - Petersfield
Some tips for your application 🫡
Show Your Customer Service Passion:When writing your application, let us know why you love helping customers. Share any experiences where you've gone the extra mile to support someone, even if it's not in a banking context. We want to see that spark!
Be Yourself:Don’t be afraid to let your personality shine through in your application. We value authenticity and want to get to know the real you. Use a friendly tone and feel free to share personal anecdotes that highlight your skills.
Tailor Your Application:Make sure to read the job description carefully and align your skills with what we’re looking for. Highlight your adaptability and teamwork experience, as these are key in our fast-paced environment. Show us how you fit into our branch culture!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Nationwide
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about times you've helped customers in previous roles or even in everyday situations. Be ready to share specific examples that highlight your patience, empathy, and ability to adapt to different needs.
✨Familiarise Yourself with Banking Products
While you don’t need prior banking experience, it’s a good idea to understand basic banking products and services. Research common queries customers might have and think about how you would guide them through these services. This shows initiative and a genuine interest in the role.
✨Practice Your Communication Skills
Since you'll be interacting with customers face-to-face, over the phone, and online, practice clear and natural communication. You could do mock interviews with friends or family, focusing on how you explain things simply and effectively. This will help you feel more confident during the actual interview.
✨Show Your Team Spirit
The role involves working closely with colleagues, so be prepared to discuss your teamwork experiences. Think of examples where you’ve supported others in a busy environment. Highlighting your ability to collaborate and contribute to a positive team atmosphere will resonate well with the interviewers.
