At a Glance
- Tasks: Support customers with transactions, inquiries, and digital services across various channels.
- Company: Join Nationwide, a leading company dedicated to excellent customer service.
- Benefits: Enjoy private medical insurance, competitive pension, and performance bonuses.
- Other info: Flexible part-time or full-time roles available with great career growth opportunities.
- Why this job: Make a real difference for customers while developing your skills in a supportive environment.
- Qualifications: Comfortable with digital tools and passionate about customer service.
The predicted salary is between 26500 - 26500 £ per year.
Job Overview
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online – but don’t worry you will be trained up on this.
Responsibilities
- Perform transactions on the till and handle customer inquiries in person and online.
- Receive and respond to inbound calls from customers.
- Support product applications through digital sales.
- Educate customers on digital services and simpler ways to bank with us.
- Deal with customer queries via online channels and phone.
Employment Type
We are happy to consider both part-time and full-time applications. If this role is advertised as part-time the salary will be pro rata.
Requirements
- Within a 45‑minute commute to the branch you’re applying to work in.
- Pro‑rated salary if the role is part time.
Qualifications
- Comfortable using digital tools and applications.
- Passion for making a difference for customers.
- Strong customer‑first behaviour: feeling what customers feel, speaking plainly, pushing for better outcomes and getting things done.
Salary
From 1 July 2026, the minimum salary for this role will be £26,500.
Benefits
- Access to private medical insurance
- A highly competitive pension
- Access to an annual performance related bonus
- Training and development
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
- London top up payment of £2,093 per annum, pro rata
Locations
- 114 High Street, New Malden, Surrey, KT3 4EU, GB
- 24 Clarence Street, Kingston Upon Thames, Surrey, KT1 1NX, GB
- 26 London Road, Morden, Surrey, SM4 5DN, GB
- 63 Victoria Road, Surbiton, Surrey, KT6 4NW, GB
- 129 Central Road, Worcester Park, Surrey, KT4 8DW, GB
Some branches in this area are closed to the public on certain days as you will be helping members on the phones.
Customer Representative - New Malden employer: Nationwide
At Nationwide, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises customer service and employee development. Our Customer Representatives in New Malden benefit from comprehensive training, competitive salaries, and a range of perks including private medical insurance and a generous pension scheme, all while enjoying the opportunity to make a meaningful impact in our community. With flexible working options and a commitment to employee wellbeing, Nationwide is dedicated to fostering growth and satisfaction for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative - New Malden
✨Tip Number 1
Get to know the company! Research Nationwide and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting customers, think of scenarios where you can demonstrate your ability to handle inquiries and provide solutions. Role-playing with a friend can be super helpful!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing the Customer Representative role at Nationwide.
We think you need these skills to ace Customer Representative - New Malden
Some tips for your application 🫡
Show Your Customer Passion:When you're writing your application, let us see your passion for helping customers shine through. Share any experiences where you've gone the extra mile to support someone, whether in person or online.
Be Clear and Concise:We love a straightforward approach! Make sure your application is easy to read and gets straight to the point. Avoid jargon and keep your language simple – we want to understand your skills and experiences without any confusion.
Highlight Your Digital Skills:Since we're all about digital services, don't forget to mention your comfort with digital tools and applications. Give examples of how you've used technology to improve customer interactions or streamline processes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the info you need about the role and our company!
How to prepare for a job interview at Nationwide
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what it means to provide first-class service, whether in person, over the phone, or online. Be ready to share examples of how you've handled customer inquiries in the past.
✨Familiarise Yourself with Digital Tools
Since this role involves supporting product applications through digital sales, make sure you're comfortable using various digital tools and applications. If you can, practice navigating common banking apps or websites to show your tech-savviness during the interview.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might face in this role. Prepare responses for questions like how you would handle a difficult customer or explain a digital service. This will demonstrate your problem-solving skills and customer-first attitude.
✨Show Your Passion for Helping Customers
During the interview, convey your enthusiasm for making a difference in customers' lives. Share stories that highlight your commitment to customer satisfaction and how you’ve gone above and beyond to help someone in the past.
