At a Glance
- Tasks: Welcome customers, handle transactions, and guide them through banking products.
- Company: Join a supportive team at a leading bank in Carrickfergus and Glengormley.
- Benefits: Enjoy 25 days holiday, health perks, and ongoing training opportunities.
- Other info: Flexible part-time hours with great career development potential.
- Why this job: Make a real difference by helping customers feel confident with their banking.
- Qualifications: No banking experience needed, just a passion for customer service.
The predicted salary is between 26500 - 26500 £ per year.
Locations: Carrickfergus and Glengormley in County Antrim.
Contract: 12‑month Fixed Term, part‑time, 28 hours per week. You will work in Carrickfergus on Monday and Friday, and in Glengormley on Wednesday and Thursday.
Salary: The minimum salary will be £26,500 from 1 July 2026. Salary pro‑rata for part‑time.
What you’ll be doing:
- Welcome customers into the branch and take the time to understand their needs and offer friendly help with their banking.
- Handle a range of transactions and queries accurately, keeping customer needs, security and fairness front‑of‑mind.
- Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.
- Work closely with colleagues in a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
- Take responsibility for following processes, spotting potential issues, and escalating concerns where needed to protect customers and the bank.
- Play a vital role in keeping face‑to‑face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident.
About you:
- You don't need experience in banking, but experience or a passion for customer service will help you thrive.
- You take pride in helping customers feel confident, supported and listened to, even when things are busy or complex.
- You bring patience, empathy and strong people skills to fully understand our customers’ banking needs.
- You’re comfortable working in a fast‑paced environment, where priorities can shift and no two interactions are the same.
- You stay calm under pressure, adapt quickly, and approach change with a positive mindset.
- You’re confident using technology and are digitally savvy.
- You enjoy working as part of a high‑performing team and understand that great customer experiences are built through a strong team.
- You communicate clearly and naturally with people and can confidently guide customers face‑to‑face, on the phone and through digital services.
- You take ownership to get things done, and act with care and integrity to protect our customers and their money.
Key Behaviours:
- Feel what customers feel.
- Say it straight.
- Push for better.
- Get it done.
Benefits:
- 25 days holiday per year, increasing to 30 over time, with the option to buy up to 10 extra days.
- Wellhub access for health and wellness.
- Up to 2 days of paid volunteering a year.
- Ongoing training and development.
- An annual performance‑related bonus.
- Private medical insurance.
- Competitive pension.
- Life assurance.
- Additional benefits through salary sacrifice scheme.
EEO / Accessibility: Nationwide is a Disability Confident Level 3 Leader and is committed to supporting inclusive practices for all applicants.
Customer Representative - Glengormley & Carrickfergus employer: Nationwide
Join a dynamic team as a Customer Representative in the vibrant locations of Carrickfergus and Glengormley, where you will be part of a supportive work culture that prioritises customer service excellence. With generous benefits including 25 days of holiday, ongoing training opportunities, and a commitment to employee wellbeing, this role offers a meaningful chance to grow within a company that values integrity and teamwork. Experience a fulfilling career in banking while making a positive impact on your community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative - Glengormley & Carrickfergus
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk into that interview, let them see your passion for customer service and how you can help make their customers feel valued.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently, especially when discussing your people skills and how you handle busy situations.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Representative - Glengormley & Carrickfergus
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Think about how your background aligns with what we’re looking for in a Customer Representative and mention specific examples.
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Avoid jargon and make sure your key points stand out, so we can easily see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Nationwide
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Representative does. Familiarise yourself with the key responsibilities like welcoming customers, handling transactions, and guiding them through banking products. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your People Skills
Since this role is all about customer service, be prepared to share examples of how you've helped customers in the past. Think of situations where you’ve shown patience, empathy, or problem-solving skills. This will highlight your ability to connect with customers and make them feel valued.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a difficult customer or managing multiple tasks at once. Practice your responses to these scenarios, focusing on how you would stay calm under pressure and ensure a positive customer experience.
✨Emphasise Teamwork
This job requires working closely with colleagues, so be ready to discuss your experience in team settings. Share examples of how you’ve collaborated with others to achieve a common goal, especially in busy environments. This shows you understand the importance of teamwork in delivering excellent customer service.
