At a Glance
- Tasks: Support customers with banking needs in person, over the phone, and online.
- Company: Join a leading bank committed to excellent customer service.
- Benefits: Enjoy 25 days holiday, health options, and ongoing training for career growth.
- Other info: Dynamic team environment with opportunities for personal and professional development.
- Why this job: Make a real impact by helping customers manage their money confidently.
- Qualifications: Passion for customer service and strong people skills are essential.
The predicted salary is between 26500 - 26500 £ per year.
Making a meaningful difference for our customers, every day. As a Customer Representative, you will make a real impact from day one, supporting customers in person, over the phone and online. You’ll help with everyday transactions, answer queries, and guide customers toward banking services and digital tools that simplify managing their money. Your role will adapt to the needs of different customers and situations.
Branch location: Carmarthen, Carmarthenshire. This is a permanent full‑time position (35 hours per week). The branch is open Monday to Saturday; Wednesday and Friday are closed to the public and you will mainly take calls on the savings line, supporting customers by phone. You must be within a 45‑minute commute of the branch.
In this role you will deliver great customer experiences across a range of banking moments. Whether customers visit the branch, speak on the phone or use our digital services, you’ll support them with care, clarity and confidence.
Responsibilities:- Welcome customers into the branch, understand their needs and offer friendly, trusted help with their banking.
- Handle a range of transactions and queries accurately, keeping customer needs, security and fairness front of mind.
- Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.
- Work closely with colleagues in a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
- Take responsibility for doing things the right way: following processes, spotting potential issues and escalating concerns to protect customers and Nationwide.
- Play a vital role in keeping face‑to‑face banking meaningful and accessible on the high street, helping customers feel supported, respected and confident.
- Experience or passion for customer service; banking experience not required.
- Show how you take pride in helping customers feel confident, supported and listened to, even when things are busy or complex.
- Bring patience, empathy and strong people skills to fully understand our customers’ banking needs.
- Comfortable working in a fast‑paced environment where priorities shift and no two interactions are the same.
- Stay calm under pressure, adapt quickly, and approach change with a positive mindset.
- Confidence using technology and digital savviness.
- Enjoy working as part of a high‑performing team and understand that great customer experiences are built through strong teamwork.
- Communicate clearly and naturally with people, guiding customers face‑to‑face, on the phone and through digital services.
- Takes ownership to get things done and acts with care and integrity to protect customers and their money.
- 25 days holiday per year, increasing to 30 over time; you can buy up to 10 extra days each year.
- Wellhub access for a range of free and paid health and wellness options.
- Up to 2 days of paid volunteering a year.
- Ongoing training and development to grow your skills and build a rewarding career in banking.
- Annual performance‑related bonus.
- Private medical insurance.
- Highly competitive pension.
- Life assurance.
- Additional benefits through a salary sacrifice scheme.
From 1 July 2026, the minimum salary for this role will be £26,500.
Customer Representative - Carmarthen employer: Nationwide
As a Customer Representative in Carmarthen, you will join a supportive and dynamic team dedicated to making a meaningful difference for our customers every day. With a strong focus on employee growth, you will benefit from ongoing training, a competitive salary, and generous holiday allowances, all while working in a friendly environment that values teamwork and customer care. Our commitment to your well-being is reflected in our health and wellness options, private medical insurance, and opportunities for paid volunteering, making this an excellent place to build a rewarding career in banking.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative - Carmarthen
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support customers. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your people skills! Since you'll be dealing with customers face-to-face and over the phone, role-play different scenarios with friends or family. This will boost your confidence and help you handle various customer interactions smoothly.
✨Tip Number 3
Be ready to showcase your adaptability! In a fast-paced environment like this, things can change quickly. Prepare examples of how you've successfully navigated changes or challenges in previous roles to demonstrate your flexibility.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Representative - Carmarthen
Some tips for your application 🫡
Show Your Customer Service Passion:We want to see your enthusiasm for helping customers! In your application, share specific examples of how you've made a difference for customers in the past. This will show us that you truly care about providing excellent service.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for in a Customer Representative.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nationwide
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Representative entails. Familiarise yourself with the responsibilities listed in the job description, such as handling transactions and guiding customers through banking services. This will help you demonstrate your enthusiasm and readiness to make a meaningful difference for customers.
✨Showcase Your People Skills
Since this role is all about customer interaction, be prepared to share examples of how you've successfully helped customers in the past. Whether it's through patience, empathy, or clear communication, highlight your ability to connect with people and provide excellent service, even in busy situations.
✨Demonstrate Adaptability
The job requires you to work in a fast-paced environment where priorities can shift quickly. Think of instances where you've had to adapt to changing circumstances or handle unexpected challenges. Sharing these experiences will show that you're ready to thrive in a dynamic setting.
✨Be Tech-Savvy
As you'll be guiding customers through digital tools, it's essential to showcase your comfort with technology. Brush up on any relevant banking apps or online services, and be ready to discuss how you can help customers navigate these tools confidently. This will set you apart as a candidate who can enhance the customer experience.
