Customer Representative - Beckenham

Overview

At Nationwide, a Customer Representative role supports customers with our services across channels. From transactions on the till to handling inbound calls and supporting product applications through digital sales, you will provide first class service in person, via phone and online. You will be trained for this role.

It is an important role within the branch, and we are the gateway to protecting and looking after our members, working closely as a team.

Some branches in this area are closed to the public on certain days as you will be helping members on the phones.

Locations

We are looking for future talent in the Beckenham, Greater London area. With this in mind, we will be conducting interviews to build a Talent bank in this location.

Role Details

If this role is advertised as part time the salary will be pro rata. You’ll need to be within a 45 minute commute of the branch you’re applying to work in. Whilst major banks continue to close branches, we’re keeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches. If the location you’re considering is outside the 45 minutes, please check our other vacancies that are closer to you. Your training will be based virtually in branch.

Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. Within those first few weeks, we ask that no holiday is taken.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Uncompromisingly Customer, whatever our role.

Benefits

The extras you’ll get

• There are all sorts of employee benefits available at Nationwide, including:
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year
• London top up payment of £2,093 per annum, pro rata

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

Once we’ve received your application successfully, we will invite you to the first stage; our online assessments. Within a few hours you’ll receive a link to your unique candidate hub where you’ll complete online assessments within 48 hours of applying. These include a situational judgement test, checking and numerical assessments – all focused around what’s important to us in a member facing role at Nationwide. In your candidate hub you’ll also be able to get hints and tips and watch videos from colleagues giving you a good idea of what it’s like to work here at Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

What you’ll be doing

What is important is to know every branch is different, and we are all in this together, working to have the best version of our branches. A Customer Representative can work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone. We build up our knowledge day in day out to ensure we can answer all our customers’ queries. They are the most important part of our day.

About you

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our customers are made up of many different kinds of people and we want our employees to be just as diverse. You need to be comfortable using digital tools and applications. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customers’ needs. We are the front line in protecting our customers, building our society.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display:

• Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 1927
• Apply Before 01/29/2026, 11:55 PM
• Locations 230 High Street, Beckenham, Kent, BR3 1DX, GB