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- Tasks: Support customers with transactions, calls, and digital sales in a dynamic team environment.
- Company: Join Nationwide, a leading bank committed to keeping branches open for customers.
- Benefits: Part-time hours, competitive salary, and comprehensive training provided.
- Other info: Flexible working hours with opportunities for career growth in a supportive environment.
- Why this job: Make a real difference by delivering first-class service to our valued customers.
- Qualifications: No prior experience needed; just a passion for helping others and teamwork.
The predicted salary is between 20000 - 25000 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don't worry you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a Customer Representative for our branch in Barnet, Greater London. This role is a permanent position working part time, 21 hours per week on Monday to Wednesday and 5 in 9 Saturdays. If this role is advertised as part time the salary will be pro rata.
You'll need to be within a 45 minute commute of the branch you're applying to work in. Whilst major banks continue to close branches, we're keeping ours open. Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches. So if the location you're considering is outside the 45 minutes then please check our other vacancies that are closer to you.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
Responsibilities
- What you'll be doing
- What is important is to know every branch is different, and we are all in this together working to have the best version of our branches!
- What can't a Customer Representative do! This is the great part about this role, it's so versatile.
Customer Representative - Barnet | High Barnet, UK employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Barnet | High Barnet, UK
✨Tip Number 1
Get to know the company! Research Nationwide and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting customers, think of examples from your past experiences where you've provided excellent service. Be ready to share these during your interview!
✨Tip Number 3
Network with current employees! If you can, reach out to someone who works at Nationwide. They can give you insider tips on what the company looks for in a Customer Representative and might even refer you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the position. Don’t wait too long, as the advert may close early if they get a lot of applications!
We think you need these skills to ace Customer Representative - Barnet | High Barnet, UK
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Representative role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for our team.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it helps us keep track of all the amazing candidates like you!
How to prepare for a job interview at Nationwide
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Representative does at Nationwide. Familiarise yourself with their services and how they support customers across different channels. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing first-class service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, as this will demonstrate your suitability for the position.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training process, and what success looks like in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows respect for the interviewer's time and demonstrates your commitment to the role. Plus, looking professional can boost your confidence!