At a Glance
- Tasks: Support customers with banking needs in person, over the phone, and online.
- Company: Join a leading bank committed to customer service and community support.
- Benefits: Enjoy 25 days holiday, health perks, and ongoing training opportunities.
- Other info: Full-time role with excellent career growth and a supportive team atmosphere.
- Why this job: Make a real difference for customers while developing your skills in a dynamic environment.
- Qualifications: No banking experience needed, just a passion for customer service and strong people skills.
The predicted salary is between 28000 - 30044 £ per year.
Making a meaningful difference for our customers, every day. As a Customer Representative, you will make a real impact from day one, supporting customers in person, over the phone and online. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations.
Where you’ll be working: Branch: Amesbury, Wiltshire (37 Salisbury Street, Amesbury, Wiltshire, SP4 7AW, GB). This role is a permanent position, working full‑time, 35 hours per week, Monday to Saturday. You’ll need to be within a 45‑minute commute of the branch you’re applying to work in. Our training is designed to set you up for success in your role. The first three weeks are an important part of your journey with us, so we ask that no holiday is taken during this time. Your start date will be confirmed once an offer is made. From 1 July 2026, the minimum salary for this role will be £26,500.
Responsibilities
- Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking.
- Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind.
- Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.
- Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
- Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide.
- Play a vital role in keeping face‑to‑face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident.
Benefits
- 25 days holiday per year, increasing over time to 30 days. You can ‘buy’ up to 10 extra days each year.
- Wellhub access for a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year.
- Ongoing training and development.
- Annual performance‑related bonus.
- Private medical insurance.
- Competitive pension.
- Life assurance.
- Additional benefits through salary‑sacrifice scheme.
About you
- You don’t need experience in banking, but experience or a passion to work in a customer service environment will help you thrive.
- You should be able to show how you take pride in helping customers feel confident, supported and listened to, even when things are busy or complex.
- You bring patience, empathy and strong people skills, to fully understand our customers’ banking needs.
- You’re comfortable working in a fast‑paced environment, where priorities can shift and no two interactions are the same.
- You stay calm under pressure, adapt quickly, and approach change with a positive mindset.
- You’re confident using technology and are digitally savvy.
- You enjoy working as part of a high‑performing team and understand that great customer experiences are built through a strong team.
- You communicate clearly and naturally with people and can confidently guide customers face‑to‑face, on the phone and through our digital services.
- You take ownership to get things done, and act with care and integrity to protect our customers and their money.
Job Info
Job Identification: 3838
Apply Before: 06/24/2026, 10:55 PM
Locations: 37 Salisbury Street, Amesbury, Wiltshire, SP4 7AW, GB
Customer Representative - Amesbury employer: Nationwide
At Virgin Money, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Cleckheaton. Our commitment to employee growth is evident through ongoing training and development opportunities, alongside a competitive benefits package that includes generous holiday allowances, health and wellness resources, and a strong pension plan. Join us to be part of a team that values customer care and community impact, where your contributions are recognised and celebrated.
