Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers through transactions, calls, and digital services in a dynamic branch environment.
- Company: Join Nationwide, the UK's largest building society, committed to fairer banking for all.
- Benefits: Enjoy a competitive salary, generous holiday, pension contributions, and wellness options.
- Why this job: Make a real difference in people's lives while thriving in a fast-paced, evolving sector.
- Qualifications: No specific experience needed; just bring your passion for helping others and digital savvy.
- Other info: Training provided virtually; apply quickly as positions may close early due to high demand.
The predicted salary is between 18900 - 25250 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a Customer Representative for our branch in Reigate. This branch is a multiskilled location and closed to the public every Monday and Wednesday. On these closure days you will be primarily supporting customers by taking calls on our savings line; however, banking support will also be required. Providing the same level of exceptional service to our customers with their everyday banking & savings enquiries but over the phone.
This role is a permanent position working full time, 35 hours per week, Monday to Saturday. Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
What you’ll be doing:
- Build meaningful relationships with customers via their preferred channel of choice.
- Navigate the world of banking and savings, providing expert guidance and support to customers over the phone.
- Solve customer queries and turn challenges into opportunities to deliver customer satisfaction in every call.
- Thrive in a fast-paced environment where your decisions can make a real difference in people’s lives.
- Experience the exhilaration of working in a sector that’s constantly evolving, with new technologies and trends to conquer.
- Embrace the challenge of meeting our goals, with the satisfaction of knowing you're helping to shape the future of Multiskilled Banking.
About you:
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications.
Our customer first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get:
- A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%.
- Up to 2 days of paid volunteering a year.
- 25 days holiday, pro rata.
- Life assurance worth 8x your salary.
- A great selection of additional benefits through our salary sacrifice scheme.
- Access to an annual performance related bonus.
- Access to training to help you develop and progress your career.
- Wellhub - Access to a range of free and paid options for health and wellness.
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. Once we’ve received your application successfully, we will invite you to the first stage; our online assessments!
Customer Representative employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative
✨Tip Number 1
Familiarise yourself with Nationwide's customer first behaviours. Understanding these principles will help you align your approach during interviews and assessments, showcasing how you can embody these values in your role as a Customer Representative.
✨Tip Number 2
Prepare to discuss your experience in handling customer queries across different channels. Think of specific examples where you've successfully resolved issues or improved customer satisfaction, as this will demonstrate your capability in a multiskilled environment.
✨Tip Number 3
Research the latest trends in banking and digital services. Being knowledgeable about current technologies and customer preferences will not only impress during your interview but also show your commitment to staying ahead in the evolving banking sector.
✨Tip Number 4
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can help you articulate your thoughts clearly and confidently, which is crucial for a role that involves direct interaction with customers.
We think you need these skills to ace Customer Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the Customer Representative role at Nationwide. Familiarise yourself with the job description and the key responsibilities, such as handling customer queries across various channels and providing exceptional service.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the customer-first behaviours mentioned in the job description. Emphasise any previous roles where you've demonstrated empathy, effective communication, and problem-solving abilities.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your understanding of Nationwide's values. Use specific examples from your past experiences to illustrate how you embody the customer-first behaviours they seek.
Prepare for Online Assessments: Once you submit your application, be ready for online assessments. Review the types of tests you might encounter, such as situational judgement and numerical assessments, and practice similar questions to boost your confidence.
How to prepare for a job interview at Nationwide
✨Understand the Role
Make sure you have a clear understanding of what a Customer Representative does at Nationwide. Familiarise yourself with their services, the importance of customer support across various channels, and how to handle customer queries effectively.
✨Showcase Your Customer First Behaviours
Demonstrate how you embody the 'customer first' behaviours that Nationwide values. Prepare examples from your past experiences where you've empathised with customers, communicated clearly, and pushed for better solutions.
✨Prepare for Situational Questions
Expect situational judgement questions during the interview. Think about how you would handle specific customer scenarios, such as resolving complaints or guiding customers through digital services, and be ready to articulate your thought process.
✨Highlight Your Adaptability
Since the role involves working in a fast-paced environment and adapting to different customer needs, be prepared to discuss times when you've successfully adapted to change or learned new skills quickly, especially in a customer service context.