Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers through transactions, calls, and digital sales while providing first-class service.
- Company: Join Nationwide, the UK's largest network with over 600 branches committed to community service.
- Benefits: Enjoy a personal pension, paid volunteering days, 25 days holiday, and wellness options.
- Why this job: Be part of a supportive team, receive comprehensive training, and grow your career in a stable environment.
- Qualifications: No specific experience required; just a passion for helping others and a willingness to learn.
- Other info: Full-time role with part-time options; must be within a 45-minute commute to the branch.
The predicted salary is between 24000 - 36000 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications though digital sales. Providing first class service in person, via phone and online – but don’t worry you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.
We need a Customer Representative for our branch in Yeovil. This role is a permanent position working full time, 35 hours per week, Monday to Saturday. However we will consider part time applications with a minimum of 21 hours per week.
If this role is advertised as part time the salary will be pro rata.
You’ll need to be within a 45 minute commute of the branch you’re applying to work in, and here’s the good news. Whilst major banks continue to close branches, we’re keeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches. So if the location you’re considering is outside the 45 minutes then please check our other vacancies that are closer to you.
Your training will be based virtually in branch.
Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken., There are all sorts of employee benefits available at Nationwide, including:
-
A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
-
Up to 2 days of paid volunteering a year
-
25 days holiday, pro rata
-
Life assurance worth 8x your salary
-
A great selection of additional benefits through our salary sacrifice scheme
-
Access to an annual performance related bonus
-
Access to training to help you develop and progress your career.
-
Wellhub- Access to a range of free and paid options for health and wellness
-
Opportunity to increase your salary by £500 after 12 months in role when you can evidence competence in specified core activities and skills
Customer Representative employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative
✨Tip Number 1
Familiarize yourself with Nationwide's values and customer service philosophy. Understanding what they stand for will help you align your responses during the interview and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences. Think of specific examples where you provided excellent service, resolved conflicts, or helped customers achieve their goals, as these will be key in showcasing your suitability for the role.
✨Tip Number 3
Since this role involves working closely with a team, be ready to talk about your teamwork skills. Share instances where you collaborated effectively with others to achieve a common goal, as this will highlight your ability to thrive in a branch environment.
✨Tip Number 4
Research the local branch in Yeovil and understand its community involvement. Being knowledgeable about the branch's role in the community can give you an edge and show your commitment to being part of the team.
We think you need these skills to ace Customer Representative
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Representative position at Nationwide. Understand the key responsibilities and the skills required, such as customer service experience and the ability to handle transactions and calls.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service or similar roles. Emphasize any experience you have with digital sales or handling customer inquiries, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Nationwide's commitment to the High Street. Mention why you want to work specifically in the Yeovil branch and how you can contribute to the team.
Highlight Availability: Clearly state your availability in your application. If you are applying for part-time hours, specify your preferred schedule and ensure it meets the minimum requirement of 21 hours per week.
How to prepare for a job interview at Nationwide
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Share specific examples of how you've successfully handled customer inquiries or resolved issues, as this will demonstrate your ability to provide first-class service.
✨Understand the Company Values
Familiarize yourself with Nationwide's commitment to the High Street and their focus on customer care. Being able to discuss how your values align with theirs can set you apart from other candidates.
✨Prepare for Role-Specific Scenarios
Think about common scenarios you might face as a Customer Representative, such as handling difficult customers or processing transactions. Prepare responses that showcase your problem-solving skills and ability to remain calm under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the training process, team dynamics, or opportunities for career progression. This shows your genuine interest in the role and the company.
