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- Tasks: Support customers face-to-face and remotely, helping them access our products and services.
- Company: Join a dynamic team in Halifax focused on building rewarding customer relationships.
- Benefits: Enjoy private medical insurance, a competitive pension, and annual performance bonuses.
- Other info: Opportunities for training, development, and up to 2 days of paid volunteering each year.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Customer Relationships Manager (CRM) is an exciting, multi‑skilled, customer‑focused role focused on developing rewarding relationships by supporting customers to access our products and services through a variety of channels. The role offers direct, face‑to‑face support in the Halifax branch, as well as remote support via phone or video call.
Employment details: Permanent, full time, 35 hours per week, Monday to Saturday. This role is based at the Halifax branch.
Responsibilities:
- Supporting customers across all channels, you will identify their needs and help them access our product range – primarily credit cards, personal loans, general insurance and current accounts.
- You will answer a wide range of enquiries, including complex topics, and refer customers to specialist advisers where necessary.
- As a subject‑matter expert within the branch, you will support colleagues with quality customer conversations and provide specialist support to vulnerable customers.
- You will develop skills to deliver appropriate outcomes for customers and demonstrate a willingness to learn across our non‑advised product range.
- Strong communication, rapport building, and the ability to ask the right questions are essential.
Qualifications:
- Relevant experience in addressing customer needs through principled sales processes and holistic customer care.
- Customer service skills in face‑to‑face, telephony or digital channels.
- Experience in a financial services or retail customer‑facing role.
- Excellent verbal and written communication skills, with the ability to explain decisions confidently and clearly over the telephone and in writing.
- Computer skills and comfort using digital tools such as mobile devices, online calculators and office/database applications for member service needs.
- Motivation, organisation, good time‑management and attention to detail.
- Empathy, compassion and the ability to build good relationships with customers, internal and external stakeholders, and community groups.
Benefits:
- Private medical insurance.
- Competitive pension to help you build a strong foundation for retirement.
- Annual performance‑related bonus.
- Training and development to progress your career.
- Additional benefits through our salary sacrifice scheme.
- Life assurance to provide peace of mind for you and your loved ones.
- Wellhub – access to a range of free and paid health and wellness options.
- Up to 2 days of paid volunteering a year.
Customer Relationships Manager - Halifax employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationships Manager - Halifax
✨Tip Number 1
Get to know the company! Research their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. Since this role is all about building relationships, make sure you can confidently explain complex topics in a simple way. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining us at StudySmarter.
We think you need these skills to ace Customer Relationships Manager - Halifax
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relationships Manager role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role requires excellent verbal and written communication, don’t hold back! Use clear and concise language in your application. We love seeing candidates who can express themselves confidently, just like you would with a customer.
Demonstrate Your Empathy: In your application, share examples of how you've built relationships with customers in the past. We’re looking for someone who can connect with people, so let us know how you’ve shown empathy and compassion in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re tech-savvy, which is a big plus for this role!
How to prepare for a job interview at Nationwide
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the products and services offered by the company. This includes credit cards, personal loans, and insurance. Being able to discuss these confidently will show that you’re prepared and genuinely interested in helping customers.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but understanding them fully. Respond thoughtfully and ask clarifying questions if needed. This skill is crucial for a Customer Relationships Manager, as it helps in building rapport with customers.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are essential for this role, prepare examples of how you've effectively communicated in past roles. Whether it’s resolving customer issues or explaining complex topics, be ready to share specific instances where your communication made a difference.
✨Emphasise Empathy and Relationship Building
Be prepared to discuss how you’ve built relationships with customers in previous roles. Share stories that highlight your empathy and compassion, especially when dealing with vulnerable customers. This will demonstrate that you understand the importance of customer care in this position.