At a Glance
- Tasks: Support customers with banking services and digital tools in a dynamic branch environment.
- Company: Join Virgin Money, a forward-thinking bank with a focus on customer service.
- Benefits: Enjoy 25 days holiday, health perks, ongoing training, and a competitive salary.
- Other info: Great career growth opportunities in a supportive team atmosphere.
- Why this job: Make a real impact by helping customers manage their money confidently and easily.
- Qualifications: No banking experience needed, just a passion for customer service and strong people skills.
The predicted salary is between 28000 - 30044 £ per year.
As a Customer Consultant, you’ll make a real impact from day one. You’ll be a key part of the Stockton‑on‑Tees branch team, supporting customers in person and over the phone. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations.
Where you’ll be working: We’re looking for a Customer Consultant for our Virgin Money branch in Stockton‑on‑Tees, Durham. This role is a 12‑month Fixed Term Contract, working full‑time, 35 hours per week, Monday to Saturday. Our training is designed to set you up for success. The first three weeks are an important part of your journey with us, so we ask that no holiday is taken during this time. Your start date will be confirmed once an offer is made.
The extras you’ll get:
- 25 days holiday per year, which increases to 30 over time; you can buy up to 10 extra days each year.
- Wellhub access for a range of free and paid options for health and wellness.
- Up to two days of paid volunteering a year.
- Ongoing training and development to grow your skills.
- Annual performance‑related bonus.
- Private medical insurance.
- Competitive pension.
- Life assurance.
- Additional benefits through our salary sacrifice scheme.
What you’ll be doing: You’ll deliver great customer experiences across a range of banking moments. Whether customers visit us in branch, speak to us over the phone or use our digital services, you’ll be there to support them with care, clarity and confidence. As a Customer Consultant, you will:
- Welcome customers into the branch and understand their needs, offering trusted, friendly help.
- Handle a range of transactions and queries accurately, keeping customer needs, security and fairness front of mind.
- Help customers get the most from our digital services, making banking easier, simpler and more accessible.
- Guide customers through banking products and services that are right for them.
- Collaborate with colleagues in a busy branch environment to deliver excellent customer service even at peak times.
- Follow processes, spot potential issues and raise concerns when necessary to protect customers.
About you: You don’t need experience in banking, but a passion for working in a customer‑service environment will help you thrive. We would like to see you can:
- Take pride in helping customers feel confident, supported and listened to, even when things are busy or complex.
- Bring patience, empathy and strong people skills, fully understanding customers’ banking needs.
- Comfortably work in a fast‑paced environment, where priorities can shift.
- Remain calm under pressure, adapt quickly and maintain a positive mindset.
- Be confident using technology and digitally savvy.
- Enjoy working as part of a high‑performing team.
- Communicate clearly and naturally with people, guiding customers face‑to‑face, on the phone and online.
- Take ownership to get things done, acting with care and integrity to protect customers and their money.
- Be motivated to learn, grow and build your knowledge of banking products and services over time.
Customer Consultant - Stockton on Tees employer: Nationwide
At Virgin Money, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Stockton-on-Tees branch where every day presents new opportunities to make a difference for our customers. With a strong focus on employee development, competitive benefits including generous holiday allowances, private medical insurance, and wellness initiatives, we empower our team to thrive both personally and professionally. Join us to be part of a supportive environment that values your contributions and encourages growth in the dynamic world of banking.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant - Stockton on Tees
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Nationwide. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Consultant - Stockton on Tees
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Nationwide.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Nationwide's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Nationwide
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Nationwide.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Nationwide will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Nationwide employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
