At a Glance
- Tasks: Welcome customers, resolve banking queries, and promote digital services.
- Company: Join Virgin Money, a dynamic and customer-focused financial institution.
- Benefits: Enjoy private medical insurance, competitive pension, and performance bonuses.
- Other info: Flexible hours, great team environment, and opportunities for volunteering.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for a Customer Consultant for our Virgin Money branch in South Shields, Tyne and Wear. This role is a 6-month Fixed Term Contract, working full-time, 35 hours per week, Monday to Saturday. If advertised as part-time, salary will be pro-rata.
Our Customer Consultants play a vital role in serving our Virgin Money customers. In this customer-facing role, you’re the first point of contact, delivering exceptional service and support with everyday banking needs. You build relationships, solve problems, and make a real difference to our customers’ lives.
What you’ll be doing:
- Welcome our valued customers to the branch and help them use our digital services.
- Educate them on the benefits these services bring.
- Resolve any banking queries they may have, conversing to understand their needs and propose the best solutions from our range of products and services.
- Collaborate with colleagues across branches and the Digital Experience Centre to ensure customers have the right expert advice when needed.
About you:
- Experience in a customer service environment and a desire to deliver simply brilliant experiences.
- Natural curiosity to help find the best solutions for customers.
- Great communication skills and a natural ability to engage and build rapport with customers and colleagues.
- A flexible and positive approach to meet customer needs and business demands.
- Drive and enthusiasm to achieve team goals with pace.
- A keen interest in all things digital, with a desire to keep up to date with new technologies.
Benefits:
- Access to private medical insurance.
- A highly competitive pension.
- Access to an annual performance‑related bonus.
- Training and development to progress your career.
- A great selection of additional benefits through our salary sacrifice scheme.
- Life assurance to provide peace of mind for you and your loved ones.
- Wellhub – access to a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year.
Customer Consultant - South Shields employer: Nationwide
At Virgin Money, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our South Shields branch where customer service excellence is at the heart of what we do. Our employees benefit from comprehensive training and development opportunities, a competitive pension scheme, and access to private medical insurance, all while enjoying a supportive environment that encourages personal growth and community engagement through paid volunteering days. Join us to make a meaningful impact in our customers' lives while advancing your career in a dynamic and innovative banking setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant - South Shields
✨Tip Number 1
Get to know the company! Research Virgin Money and understand their values, services, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Consultant, you'll need to engage with customers effectively. Role-play common scenarios with friends or family to build your confidence and refine your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Virgin Money family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Consultant - South Shields
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Consultant role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Showcase Your Communication Skills:Since this role is all about engaging with customers, let your communication skills shine through in your application. Use clear and friendly language, and don’t hesitate to share examples of how you've built rapport with customers in the past.
Demonstrate Your Digital Savvy:We love candidates who are keen on digital services! Mention any experience you have with technology or digital banking solutions. This will show us that you’re ready to help our customers navigate their banking needs with ease.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Nationwide
✨Know Your Customer Service Stuff
Brush up on your customer service experience and be ready to share specific examples. Think about times when you went above and beyond for a customer or solved a tricky problem. This will show that you’re not just talking the talk but have the experience to back it up.
✨Get Familiar with Digital Services
Since this role involves helping customers with digital banking, make sure you understand the basics of Virgin Money's digital services. If you can, try to explore their website or app beforehand. Being able to discuss these services confidently will impress your interviewers.
✨Practice Your Communication Skills
Great communication is key in this role. Practice explaining complex ideas simply and clearly. You might even want to role-play common customer scenarios with a friend to get comfortable with engaging and building rapport.
✨Show Your Enthusiasm
Let your passion for customer service shine through! Talk about why you love helping people and how you stay motivated. A positive attitude can be contagious, and interviewers will appreciate your drive to create brilliant experiences for customers.
