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For Companies At a Glance
- Tasks: Welcome customers, resolve queries, and educate on digital banking services.
- Company: Join Virgin Money, the UK's top high-street bank for customer service.
- Benefits: Enjoy private medical insurance, a competitive pension, and performance bonuses.
- Other info: Part-time role with flexible hours and opportunities for volunteering.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
Our Customer Consultants play a vital role in serving our Virgin Money customers. In this customer-facing role, you’re the first point of contact, delivering exceptional service and support with everyday banking needs. You will be building relationships, solving problems, and making a real difference to our customers’ lives.
Proudly recognised as the UK's best high-street banking provider for customer service, we make a meaningful difference to the lives of customers, communities, and broader society. As a branch or contact centre colleague, you’ll be part of a team that is leading the way in delivering the levels of service that matter most to our customers.
This role is a permanent position working part-time, 21 hours per week on Monday, Tuesday and Wednesday. If this role is advertised as part-time, the salary will be pro rata.
Benefits
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
What you’ll be doing
Your principal role will be welcoming our valued customers to the branch and helping them to use our digital services, as well as educating them to understand the benefits that these services bring. Additionally, you’ll be resolving any queries customers may have with their banking and having conversations to understand the needs of customers. This will allow you to propose the best solutions for each individual from our broad range of products and services.
Furthermore, you’ll be working with colleagues across our branches and Digital Experience Centre to ensure our customers always have the right person to speak to if and when they need expert advice.
About you
- Experience in working in a customer service environment, and a desire to deliver simply brilliant experiences for our customers
- Natural curiosity to help you offer the best solutions for our customers
- Great communication skills with a natural ability to engage and build rapport with customers and colleagues
- A flexible and positive approach to meet customer needs and business demands
- Drive and enthusiasm to achieve team goals with pace
- A keen interest in all things digital, with a desire to keep up to date with new technologies
Our Customer First Behaviours
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
Customer Consultant - Scunthorpe employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - Scunthorpe
✨Tip Number 1
Get to know the company inside out! Research Virgin Money's values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing with a friend or family member. Focus on how you can empathise with customers and provide solutions to their banking needs.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on what it’s really like to work at Virgin Money and might even refer you for the position!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Virgin Money family and ready to make a difference for customers.
We think you need these skills to ace Customer Consultant - Scunthorpe
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you've made a difference for customers in the past, so share specific examples that showcase your ability to solve problems and build relationships.
Be Authentic: When writing your application, let your personality shine through! We value honesty and directness, so don’t be afraid to express your genuine interest in the role and what makes you a great fit for our team.
Tailor Your Application: Take the time to tailor your application to the job description. Use keywords from the posting, like 'digital services' and 'customer needs', to show us that you understand what we’re looking for and how you can contribute.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Nationwide
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples of how you've delivered exceptional service in the past. Think about situations where you’ve solved problems or built relationships with customers, as these will resonate well with the interviewers.
✨Show Your Digital Savvy
Since this role involves helping customers with digital services, make sure you’re familiar with the latest banking technologies. Be prepared to discuss how you’ve used digital tools in previous roles and how you can help customers understand and benefit from these services.
✨Emphasise Empathy and Communication
Practice articulating how you empathise with customers and understand their needs. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to connect with customers and colleagues alike.
✨Be Ready to Discuss Teamwork
This role requires collaboration with colleagues across branches and centres. Prepare examples that highlight your teamwork skills and how you’ve contributed to achieving team goals. Show that you’re flexible and can adapt to meet both customer and business needs.