At a Glance
- Tasks: Welcome customers, resolve queries, and educate on digital banking services.
- Company: Join Virgin Money, the UK's top high-street bank for customer service.
- Benefits: Enjoy private medical insurance, a competitive pension, and performance bonuses.
- Other info: Flexible hours, great team culture, and opportunities for career growth.
- Why this job: Make a real difference in customers' lives while building valuable relationships.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 25000 - 30000 € per year.
Our Customer Consultants play a vital role in serving our Virgin Money customers. In this customer-facing role, you’re the first point of contact, delivering exceptional service and support with everyday banking needs. You will be building relationships, solving problems, and making a real difference to our customers’ lives.
Proudly recognised as the UK's best high-street banking provider for customer service, we make a meaningful difference to the lives of customers, communities, and broader society. As a branch or contact centre colleague, you’ll be part of a team that is leading the way in delivering the levels of service that matter most to our customers. We are looking for a Customer Consultant for our branch in Keith, Banffshire. This role is a permanent position working full-time, 35 hours per week, Monday to Saturday.
If you’re passionate about making a meaningful difference and truly care about customers, you’re one of us. An advocate for positive change.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
What you’ll be doing:
Your principal role will be welcoming our valued customers to the branch and helping them to use our digital services, as well as educating them to understand the benefits that these services bring. Additionally, you’ll be resolving any queries customers may have with their banking and having conversations to understand the needs of customers. This will allow you to propose the best solutions for each individual from our broad range of products and services. Furthermore, you’ll be working with colleagues across our branches and Digital Experience Centre to ensure our customers always have the right person to speak to if and when they need expert advice.
About you:
The requirements for this role are:
- Experience in working in a customer service environment, and a desire to deliver simply brilliant experiences for our customers
- Natural curiosity to help you offer the best solutions for our customers
- Great communication skills with a natural ability to engage and build rapport with customers and colleagues
- A flexible and positive approach to meet customer needs and business demands
- Drive and enthusiasm to achieve team goals with pace
- A keen interest in all things digital, with a desire to keep up to date with new technologies
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
Customer Consultant - Keith employer: Nationwide
At Virgin Money, we pride ourselves on being the UK's best high-street banking provider for customer service, and as a Customer Consultant in Keith, you'll be at the forefront of making a meaningful difference in our customers' lives. Our supportive work culture fosters personal growth through comprehensive training and development opportunities, while our competitive benefits package, including private medical insurance and performance-related bonuses, ensures that you are rewarded for your hard work. Join us in a role where your passion for exceptional service can truly shine, and be part of a team that values every member's contribution to our community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant - Keith
✨Tip Number 1
Get to know the company! Research Virgin Money and understand their values, especially their commitment to customer service. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Consultant, you'll need to engage with customers effectively. Role-play common customer scenarios with friends or family to build your confidence and refine your problem-solving approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events to learn more about the company culture. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the Virgin Money team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Consultant - Keith
Some tips for your application 🫡
Show Your Customer Passion:When writing your application, let your passion for customer service shine through. Share specific examples of how you've made a difference in previous roles, as this will resonate with us and highlight your fit for the Customer Consultant position.
Be Authentic:We love authenticity! Don’t be afraid to let your personality come through in your application. Use a friendly tone and express your genuine interest in helping customers, as this aligns perfectly with our values at Virgin Money.
Highlight Your Problem-Solving Skills:As a Customer Consultant, you'll be solving problems daily. Make sure to include instances where you've successfully resolved customer issues or improved processes. This will show us that you have the right mindset for the role.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and commitment to joining our team at Virgin Money!
How to prepare for a job interview at Nationwide
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples of how you've delivered exceptional service in the past. Think about specific situations where you made a difference for a customer, as this will show your passion for helping others.
✨Showcase Your Digital Savvy
Since the role involves educating customers about digital services, be prepared to discuss your own experiences with technology. Familiarise yourself with the latest banking apps and digital tools, and think about how you can help customers navigate these services.
✨Practice Empathy and Communication
During the interview, demonstrate your ability to empathise with customers. Use role-play scenarios to practice how you would handle different customer queries. This will highlight your communication skills and your natural curiosity to understand customer needs.
✨Be Ready to Discuss Teamwork
As a Customer Consultant, you'll work closely with colleagues. Prepare to talk about your experience in team settings, how you contribute to team goals, and how you handle challenges within a team. This will show that you're a team player who can help achieve collective success.
