At a Glance
- Tasks: Welcome customers, resolve queries, and provide exceptional banking support.
- Company: Join Virgin Money, the UK's top high-street bank for customer service.
- Benefits: Enjoy private medical insurance, a competitive pension, and performance bonuses.
- Other info: Flexible part-time hours with opportunities for personal growth and volunteering.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
Our Customer Consultants play a vital role in serving our Virgin Money customers. In this customer-facing role, you’re the first point of contact, delivering exceptional service and support with everyday banking needs. You will build relationships, solve problems, and make a real difference to our customers’ lives. Proudly recognised as the UK's best high‑street banking provider for customer service, we make a meaningful difference to the lives of customers, communities, and broader society.
As a branch or contact centre colleague, you’ll be part of a team that is leading the way in delivering the levels of service that matter most to our customers. As we’re owned by our members, not shareholders, we can confidently say that we’re here for our customers. It’s our fundamental difference.
We are looking for a Customer Consultant for our Virgin Money branch in Hull – Holderness Road, in East Yorkshire. This role is a permanent position, working part‑time, 28 hours per week on Monday, Tuesday, Thursday and Friday, with an occasional requirement to work on Saturday. If you’re passionate about making a meaningful difference and truly care about customers, you’re one of us. An advocate for positive change.
What you’ll be doing:
- Welcoming our valued customers to the branch and helping them to use our digital services, and educating them to understand the benefits these services bring.
- Resolving any queries customers may have with their banking and having conversations to understand the needs of customers, allowing you to propose the best solutions from our broad range of products and services.
- Working with colleagues across our branches and Digital Experience Centre to ensure customers always have the right person to speak to if and when they need expert advice.
About you:
- Experience in working in a customer service environment, and a desire to deliver simply brilliant experiences for our customers.
- Natural curiosity to help you offer the best solutions for our customers.
- Great communication skills with a natural ability to engage and build rapport with customers and colleagues.
- A flexible and positive approach to meet customer needs and business demands.
- Drive and enthusiasm to achieve team goals with pace.
- A keen interest in all things digital, with a desire to keep up to date with new technologies.
Our customer first behaviours:
- Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
- Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
- Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
Extras you’ll get:
- Access to private medical insurance.
- A highly competitive pension to help you build a strong foundation for retirement.
- Access to an annual performance‑related bonus.
- Training and development to help you progress your career.
- A great selection of additional benefits through our salary sacrifice scheme.
- Life assurance to provide peace of mind for you and your loved ones in case of your death.
- Wellhub – access to a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year.
Customer Consultant - Hull Holderness Road employer: Nationwide
At Virgin Money, we pride ourselves on being the UK's best high-street banking provider for customer service, creating a supportive and inclusive work environment where our Customer Consultants can thrive. Located in Hull on Holderness Road, this role offers part-time hours with a focus on delivering exceptional service, while also providing access to private medical insurance, a competitive pension, and opportunities for personal development. Join us in making a meaningful difference in our customers' lives and enjoy the unique advantage of working for a company that prioritises its members over shareholders.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant - Hull Holderness Road
✨Tip Number 1
Get to know the company! Research Virgin Money and understand their values, especially their customer-first approach. This will help you connect with the interviewers and show that you're genuinely interested in making a difference for their customers.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing common customer scenarios with friends or family. This will help you feel more confident when discussing how you'd handle real-life situations during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these stories in your interview to demonstrate your ability to deliver simply brilliant experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the Virgin Money team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Consultant - Hull Holderness Road
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you can make a difference.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've delivered exceptional service in the past – we love hearing about your successes!
Show Your Curiosity:We value natural curiosity, so express your eagerness to learn and adapt. Talk about your interest in digital services and how you can help customers navigate them – it’s a big part of the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there.
How to prepare for a job interview at Nationwide
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about your past experiences and be ready to share specific examples of how you've gone above and beyond for customers. This role is all about delivering exceptional service, so showing that you understand what that means will impress the interviewers.
✨Show Your Digital Savvy
Since this role involves helping customers with digital services, make sure you’re familiar with the latest banking technologies. Be prepared to discuss any digital tools or platforms you’ve used in previous roles, and express your enthusiasm for learning new technologies. This will demonstrate your commitment to keeping up with industry trends.
✨Practice Empathy and Communication
During the interview, focus on showcasing your communication skills and ability to empathise with customers. Use role-play scenarios to practice how you would handle different customer situations. This will help you articulate your thought process and show that you can step into the customers' shoes, which is crucial for this position.
✨Be Ready to Discuss Teamwork
As a Customer Consultant, you'll be working closely with colleagues across various branches. Prepare to talk about your experience working in teams and how you contribute to achieving team goals. Highlight any instances where you’ve collaborated effectively to solve problems or improve customer experiences, as this aligns with the company’s values.
