System Configuration Senior Manager in Chester

As a System Configuration Senior Manager, you’ll play a pivotal role at the heart of Nationwide’s Banking & Savings division, leading the Credit Cards Business Operations function responsible for the configuration and ongoing development of the TSYS TS2 card processing platform. This is an outstanding opportunity for a proven TS2 specialist to step into a highly visible leadership role, managing an established team of configuration experts and subject matter specialists while shaping strategy, driving change, and influencing key stakeholders across the business.

You’ll provide technical leadership across major change programmes, product launches, platform integrations, and configuration assurance activities, ensuring card products, customer journeys, regulatory requirements, and operational processes are implemented accurately, safely, and compliantly. Working closely with partners such as FIS, you’ll lead complex TS2 initiatives, guide configuration delivery, and use your problem-solving expertise to minimise customer impact and operational risk while ensuring the platform continues to perform reliably for our members.

To succeed, you’ll bring extensive hands-on experience of the TSYS TS2 platform within card payments, card processing, or financial services, alongside strong leadership, stakeholder management, and influencing skills. You’ll be confident leading teams through complex challenges, acting as the go-to TS2 SME, and driving successful project delivery from a TS2 perspective. Experience supporting large-scale platform migrations would be advantageous, but most importantly, you’ll be ready to hit the ground running and make an immediate impact in a role that offers excellent scope for growth and career progression.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office.

If your application is successful, your hiring manager will provide further details on how this works.

Responsibilities:

• You’ll lead a team of TS2 configuration specialists responsible for designing, implementing, and maintaining card product, customer, and operational configurations across the platform.
• Working closely with technology, product, operations, risk, and change teams, you’ll provide technical leadership and oversight for all TS2 configuration activity, ensuring solutions are delivered accurately, efficiently, and in line with regulatory requirements and customer outcomes.
• As the technical authority for TS2 configuration, you’ll translate complex business requirements into effective platform solutions, guiding the safe delivery of change across the card processing environment.
• You’ll play a key role in major transformation, migration, and platform harmonisation programmes, while partnering with stakeholders across the business to ensure successful delivery and minimise operational risk.
• Alongside driving strategic initiatives, you’ll focus on developing and mentoring your team, building capability and fostering a culture of continuous improvement.

About you:

To succeed in this role, you’ll be a highly experienced TSYS TS2 professional with a strong track record of leading teams, delivering complex change, and providing expert technical guidance within a card processing environment. You’ll be confident working across multiple functions, influencing stakeholders at all levels, and ensuring solutions are delivered safely, effectively, and in line with business, regulatory, and customer expectations.

As a minimum, you'll have:

• Extensive hands-on experience administering and configuring the TSYS TS2 card management platform across card products, customer servicing, collections, authorisation, statementing, and operational processes, with a strong technical understanding of TS2 architecture, configuration dependencies, testing methodologies, release management, and change assurance.
• Proven experience leading and developing teams of configuration analysts or technical specialists, with responsibility for the delivery, governance, and quality of complex platform configuration.
• A successful track record of delivering large-scale TS2 change initiatives, including product launches, platform migrations, integrations, and broader technology transformation programmes.
• Demonstrable experience translating complex business, regulatory, and operational requirements into effective TS2 configuration solutions while balancing risk management and customer outcomes.
• Strong stakeholder management and influencing skills, with the ability to provide technical leadership across business, technology, operations, and third-party supplier teams.
• Experience establishing and maintaining configuration standards, governance frameworks, and quality assurance practices that support platform stability, operational resilience, and regulatory compliance.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get:

• 30 days holiday, pro rata.
• Private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance-related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next:

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Keeping your data and personal information confidential is important to us.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident: We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

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Please note that should you be successful in securing this role, the job title on our internal systems will be Senior Business Operations Manager.