At a Glance
- Tasks: Manage and deliver customer campaigns for Credit Card clients with a focus on support and offers.
- Company: Join Nationwide, a leading financial institution with a commitment to customer satisfaction.
- Benefits: Enjoy competitive pay, flexible working options, and a supportive work environment.
- Other info: Flexible working arrangements and opportunities for career growth await you.
- Why this job: Make a real difference in customer experiences while developing your analytical skills.
- Qualifications: Experience in campaign management and strong attention to detail required.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a Customer Analytics Specialist to join our Unsecured Lending team with proven expertise in managing campaign activity. You will play a key role in delivering campaigns for our Credit Card customers, from helping them benefit from our best offers to getting the right support to customers who need our help.
You will use your technical skills and attention to detail to ensure that campaign activity is delivered to the highest standard with a customer-centric approach, working closely with teams across Nationwide and third parties to ensure campaigns are delivered timely and accurately.
Responsibilities:
- Manage campaign activity for Credit Card customers, from developing offers to providing the right support to customers who need assistance.
- Use technical skills and attention to detail to ensure campaigns are delivered to the highest standard with a customer-centric approach, working with Nationwide teams and third parties to ensure timely and accurate delivery.
- Own end-to-end projects and use data insights to influence selection strategies; build strong relationships across multiple areas to drive actions and decisions that impact customers.
- Shape customer contact strategies to meet customer needs, reward loyalty, and support the long-term sustainability of the business.
Working arrangements:
We are happy to consider flexible working approaches to help you perform at your best. Nationwide offers hybrid working where possible, with collaboration across our UK-wide estate and access to home working. We value time in the office for problem solving, learning, and connection.
Location:
For this job you’ll be located at our nearest regional office or hub. You will regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week in the office. If part time, you’ll spend 40% of your working time in the office. Your hiring manager will provide further details if your application is successful.
About Nationwide and Virgin Money:
Virgin Money is now part of Nationwide. Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, with phased and considered integration over the coming years.
Benefits and employment:
You’ll be employed by Nationwide from day one, benefiting from a competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
