At a Glance
- Tasks: Support customers with transactions, calls, and digital services in a dynamic team environment.
- Company: Join Nationwide, a leading building society committed to fairer finances.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension.
- Other info: Great career progression opportunities and a supportive workplace culture.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: No specific experience needed, just a passion for helping others.
The predicted salary is between 28800 - 42000 € per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don't worry you will be trained up on this. It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.
We need a Customer Representative for our branch in Carlisle, Cumbria. This role is a permanent position working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part time the salary will be pro rata. You'll need to be within a 45 minute commute of the branch you're applying to work in. Whilst major banks continue to close branches, we're keeping ours open. Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches. So if the location you're considering is outside the 45 minutes then please check our other vacancies that are closer to you.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you'll be doing: What is important is to know every branch is different, and we are all in this together working to have the best version of our branches. This is the great part about this role, it's so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone. We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.
About you: We're not just looking for your experience and skills. We're also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse. Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone's life for the better. You'll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer's needs. You need to be comfortable using digital tools and applications. We are the front line in protecting our customers, building our society.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
- Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
- Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you'll get: There are all sorts of employee benefits available at Nationwide, including:
- 25 days holiday pro rata
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death.
- Wellhub - access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Banking - but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next: If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us. Once we've received your application successfully, we will invite you to the first stage; our online assessments. Within a few hours you'll receive a link to your unique candidate hub - here we'll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments - all focussed around what's important to us in a member facing role at Nationwide. In your candidate hub you'll also be able to get hints and tips and watch videos from our colleagues giving you a really good idea of what it's like to work here at Nationwide. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Life at Nationwide: Some of the things that matter most to us: Delivering fairer finances and having a positive impact on customers' lives. Being truly inclusive. Rewarding high performance.
You'll get it all at Nationwide. We're a workplace where you're rewarded, recognised, supported and celebrated. Find your next job with us.
Customer Representative in Carlisle employer: Nationwide
At Nationwide, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Customer Representative in our Carlisle branch, you'll enjoy a competitive benefits package, including 25 days of holiday, private medical insurance, and opportunities for career progression, all while making a meaningful impact in the lives of our customers. Join us in our commitment to fairer banking and be part of a team that values your contributions and celebrates your successes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative in Carlisle
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nationwide. Understand their values and how they support their customers. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try out some mock interviews with friends or family. Focus on common questions for customer service roles, like how you would handle difficult customers. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Show off your personality! Remember, they want to know who you are as a person, not just your skills. Be yourself and share experiences that highlight your customer-first behaviours. This is your chance to shine and demonstrate how you can make a difference for their customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows that you’re proactive and really keen on the role!
We think you need these skills to ace Customer Representative in Carlisle
Some tips for your application 🫡
Show Your Customer First Behaviours:When you're writing your application, make sure to highlight how you resonate with our customer first behaviours. Share examples from your past experiences that demonstrate empathy, honesty, and a drive for improvement.
Tailor Your CV:Don’t just send the same CV to every job! Tailor it to reflect the skills and experiences that are most relevant to the Customer Representative role. We want to see how you can specifically contribute to our team in Carlisle.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate honesty and clarity, so make sure your passion for helping customers shines through without any fluff!
Apply Early!:If this role excites you, don’t wait around! Apply as soon as you can through our website. We might close the advert early if we get a lot of applications, so get your application in before it’s too late!
How to prepare for a job interview at Nationwide
✨Know the Company Inside Out
Before your interview, take some time to research Nationwide. Understand their values, especially their commitment to customer service and community. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Whether it’s resolving a complaint or helping someone navigate a tricky situation, be ready to share these stories. This will demonstrate your ability to embody their 'customer first' behaviours.
✨Practice Common Interview Questions
Think about questions like 'How would you handle a difficult customer?' or 'Can you give an example of when you worked as part of a team?'. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Be Yourself and Show Your Passion
Nationwide is looking for individuals who are not just skilled but also passionate about making a difference. Don’t hesitate to express why you want to work there and how you can contribute to their mission. Authenticity goes a long way in interviews!
