Branch Manager - Canterbury

You’ll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team.

This role is a permanent position, working full-time, 35 hours per week, Monday to Saturday. You’ll need to be within a 45-minute commute of the branch you’re applying to work in. Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.

Responsibilities

• Working on the branch floor alongside your team, ensuring they are fully trained and performing at their best.
• Managing a high level of customer expectations and having an in-depth knowledge of all our products and services.
• Creating and implementing your branch's business plan.
• Being organised and able to work quickly while still giving the best service.
• Using our computer systems and processes, with training provided.

About you

• Ability to take control of your branch and lead your people, whilst meeting FCA standards and delivering top-notch customer service.
• Experience of managing people and working in a busy retail environment.
• Leading by example, with a commercial understanding and knowledge of financial regulations and processes.
• Monitoring and exploring branch activity to spot opportunities and make customers better off.
• Being resilient, versatile, and flexible to prioritise effectively and deal with ever-changing requests.
• Previous experience as a branch manager in a retail environment is desirable.

Our customer first behaviours put customers and members at the heart of how we work together:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and understand their needs.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you’ll get

• 25 days holiday pro rata
• Access to private medical insurance
• A highly competitive pension
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion.

If you need any additional support throughout your application journey, email our team at Recruitment Support.