At a Glance
- Tasks: Support customers in person, over the phone, and online with their banking needs.
- Company: Join a leading bank committed to excellent customer service.
- Benefits: Enjoy 25 days holiday, health perks, and ongoing training opportunities.
- Other info: Part-time role with flexible hours and great team collaboration.
- Why this job: Make a real impact on customers' lives while developing your skills.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 26500 - 26500 £ per year.
Making a meaningful difference for our customers, every day. As a Customer Representative, you will make a real impact from day one, supporting customers in person, over the phone and online. You’ll help with everyday transactions, answer queries, and guide customers toward banking services and digital tools that simplify managing their money.
This role is a permanent, part‑time position, working 21 – 24.5 hours per week, Monday‑Friday. The minimum salary from 1 July 2026 is £26,500, with pay pro rata for part‑time hours. You must be within a 45‑minute commute of the branch. Our first three weeks of training are critical; no holiday may be taken during this period. Once a job offer is made, the exact start date will be confirmed.
Responsibilities- Welcome customers into the branch, understanding their needs and offering friendly, trusted help.
- Handle a range of transactions and queries accurately, keeping customer needs, security and fairness at the forefront.
- Guide customers through banking products and services that suit their circumstances.
- Collaborate with colleagues in a busy branch environment, supporting one another to deliver excellent service even during peak times.
- Follow processes, spot potential issues and, when necessary, raise concerns to protect customers and the bank.
- Maintain the accessibility and value of face‑to‑face banking on the high street, ensuring customers feel supported, respected and confident.
- Experience or passion for customer service; banking experience not required.
- Ability to demonstrate pride in helping customers feel confident, supported and listened to during busy or complex situations.
- Patience, empathy and strong interpersonal skills to understand customer needs.
- Comfortable working in a fast‑paced environment with shifting priorities.
- Calm under pressure, adaptable, and positive when facing change.
- Confidence using technology and digital tools.
- Team player who recognises that great customer experiences are built through strong collaboration.
- Clear, natural communication across face‑to‑face, telephone and digital channels.
- Ownership mentality, acting with care and integrity to protect customers and their money.
- 25 days holiday per year, increasing to 30 over time; option to purchase up to 10 additional days.
- Wellhub access for health and wellness.
- Up to 2 days of paid volunteering a year.
- Ongoing training and development.
- Annual performance‑related bonus.
- Private medical insurance.
- Competitive pension scheme.
- Life assurance.
- Additional benefits through salary sacrifice scheme.
Customer Representative - Brighton employer: Nationwide
As a Customer Representative in our Brighton branch, you will join a supportive and dynamic team dedicated to making a meaningful difference for our customers every day. We offer a range of benefits including generous holiday allowances, ongoing training and development opportunities, and a strong focus on employee well-being, ensuring that you thrive both personally and professionally in a vibrant high-street environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative - Brighton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Nationwide and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Nationwide and let us see your personality shine through!
We think you need these skills to ace Customer Representative - Brighton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Nationwide.
Get Familiar with Our Brand:Before applying, take some time to learn about Nationwide and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Nationwide
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Nationwide.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Nationwide will surely appreciate.
