At a Glance
- Tasks: Lead your team to deliver the best customer experience on the high street.
- Company: Join a dynamic retail company focused on customer satisfaction.
- Benefits: Enjoy private medical insurance, competitive pension, and performance bonuses.
- Other info: Flexible working hours with opportunities for career progression.
- Why this job: Make a real impact in a busy branch while developing your leadership skills.
- Qualifications: Experience in retail management and a passion for customer service.
You’ll be responsible for ensuring the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team. This role is a 12-month Fixed Term Contract working full time, 35 hours per week, Monday to Saturday. You’ll need to be within a 45‑minute commute of the branch you’re applying to work in. Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role, and the first three weeks are really important to your career journey with us. Within those first few weeks, no holiday is taken.
Benefits
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance‑related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
What you’ll be doing
Working on the branch floor alongside your team, you’ll make sure they are fully trained and performing at their best. You’ll have the confidence to manage a high level of customer expectations and have an in-depth knowledge of all our products and services. You’ll also be responsible for creating and implementing your branch’s business plan. Our branches are always busy, so you’ll have to be organised and able to work quickly while still giving the best service. You’ll have the support of your management team to help with training and guidance. You’ll also need to be able to use our computer systems and processes. We’ll train you to do that.
About you
Minimum requirement: take control of your branch and lead your people, whilst meeting FCA standards and delivering top‑notch customer service and creating positive outcomes. You will have experience of managing people and working in a busy retail environment, leading by example; with a commercial understanding and knowledge of financial regulations and processes. You will be able to monitor and explore branch activity to spot opportunities and make your customers better off. By being resilient, versatile and flexible you will be able to prioritise effectively and deal with ever‑changing requests. It would be nice if you also had previous experience as a branch manager in a retail environment.
Desired behaviours
- Feel what customers feel – stepping into our customers’ shoes, using their feedback and insights to empathise with them and understand their needs
- Say it straight – honest and direct communication with good intent
- Push for better – challenge the status quo, take responsibility for continuous improvement
- Get it done – prioritise what will have the greatest impact, be decisive and take accountability for delivering excellent customer outcomes
