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- Tasks: Lead a dynamic team to deliver the best customer experience in our Glasgow Shawlands branch.
- Company: Join Nationwide, a purpose-driven mutual bank committed to fairer finances.
- Benefits: Enjoy competitive pay, private medical insurance, and a strong pension plan.
- Other info: Be part of a community that values your contributions and celebrates achievements.
- Why this job: Make a meaningful impact while growing your career in a supportive environment.
- Qualifications: Experience in retail management and a passion for customer service are essential.
The predicted salary is between 36000 - 60000 £ per year.
You’ll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team.
This role is a permanent position working full time, 35 hours per week, Monday to Saturday. You’ll need to be within a 45-minute commute of the branch you’re applying to work in.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
The extras you’ll get include:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best.
What you’ll be doing:
- Working on the branch floor alongside your team, ensuring they are fully trained and performing at their best.
- Managing a high level of customer expectations and having an in-depth knowledge of all our products and services.
- Creating and implementing your branch's business plan.
- Being organised and able to work quickly while still giving the best service.
- Using our computer systems and processes, with training provided.
About you:
- Ability to take control of your branch and lead your people, whilst meeting FCA standards and delivering top-notch customer service.
- Experience of managing people and working in a busy retail environment.
- Leading by example; with a commercial understanding and knowledge of financial regulations and processes.
- Monitoring and exploring branch activity to spot opportunities and make your customers better off.
- Being resilient, versatile and flexible to prioritise effectively and deal with ever-changing requests.
Our customer first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel - stepping into our customers’ shoes, using their feedback and insights to empathise with them.
- Say it straight - being brave in speaking out and saying what we think.
- Push for better - challenging the status quo, taking responsibility for continuous improvement.
- Get it done - prioritising what will have the greatest impact and taking accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Branch Manager - Glasgow Shawlands employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager - Glasgow Shawlands
✨Tip Number 1
Get to know the company inside out! Research Nationwide's values and customer-first approach. When you walk into that interview, show us you understand what makes us tick and how you can contribute to our mission.
✨Tip Number 2
Practice your leadership stories! We want to hear about times you've led a team or tackled challenges head-on. Prepare examples that highlight your ability to inspire and manage people effectively in a busy environment.
✨Tip Number 3
Be ready to demonstrate your customer service skills. Think of specific instances where you’ve gone above and beyond for customers. We love candidates who can empathise and push for better outcomes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we respond to everyone, so you’ll know where you stand in the process.
We think you need these skills to ace Branch Manager - Glasgow Shawlands
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, make sure to highlight your passion for delivering top-notch customer service. We want to see how you’ve gone above and beyond for customers in the past, so share those stories!
Tailor Your CV to the Role: Don’t just send out the same CV for every job. Take a moment to tailor it specifically for the Branch Manager position. Highlight your leadership skills and any relevant experience in retail management that aligns with what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and fluff. Make it easy for us to see why you’d be a great fit for our team!
Apply Early!: We might close the advert earlier if we get a lot of applications, so don’t wait until the last minute. Apply through our website as soon as you can to ensure your application is considered!
How to prepare for a job interview at Nationwide
✨Know Your Customer First Behaviours
Familiarise yourself with the customer first behaviours that Nationwide values. Be ready to share examples from your past experiences where you've demonstrated empathy, honesty, and a commitment to continuous improvement. This will show that you align with their core values.
✨Showcase Your Leadership Skills
As a Branch Manager, you'll need to lead your team effectively. Prepare to discuss your previous leadership experiences, focusing on how you've motivated teams, managed performance, and created a positive work environment. Use specific examples to illustrate your points.
✨Understand the Business Plan
Get a grasp of what a branch business plan entails. Be prepared to discuss how you would create and implement one for the Glasgow Shawlands branch. Think about strategies to enhance customer experience and drive sales, as this will demonstrate your commercial acumen.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer complaints. Practice responding to these types of questions by thinking through potential challenges you might face in the role and how you would address them effectively.