Senior Personal Mortgage Consultant in Bournemouth

We have identified an exciting opportunity to join our fast‑paced and member‑focused team. Delivering great customer service is crucial to Nationwide, and you’ll be part of a team charged with providing this. We are happy to consider flexible working approaches to help you perform at your best. The working hours for this role can be between 28 and 35 hours. This is a 12‑month secondment opportunity. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK‑wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part‑time, you'll spend 40% of your working time, based at either our Swindon, Northampton or Bournemouth office.

If your application is successful, your hiring manager will provide further details on how this works. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long‑term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

The extras you’ll get:

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance‑related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

We forge our own path at Nationwide. As a mutual, we’re owned by our members – those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard‑setter, we work for the good of customers, communities, and broader society. We are purpose‑driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next: If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up‑to‑date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

What you’ll be doing: As a Senior Personal Mortgage Consultant, you will support the Team by deputising for the Team Manager during any absence, as well as act as the main referral point for other members of the team by being a subject matter expert in all processes within the team’s responsibilities. You will carry out processes of a similar nature to those of individuals in your team and will be required to contribute to projects across the business area to improve efficiencies and processes whilst providing coaching and support to colleagues.

About you: The minimum requirements for this role are:

• Knowledge of all processes administered within The Mortgage Works New Business
• The ability to identify issues and conduct root cause analysis, providing coaching and feedback where required
• The ability to self‑motivate and thrive under pressure whilst maintaining accuracy and service standards
• A good understanding of our policies and processes, while demonstrating subject matter expertise relating to the work of members of the team
• Confidence in building relationships with internal and external customers and providing appropriate updates on progress through excellent communication skills to deliver great levels of service (both verbally and in writing)
• A history of prioritising workloads against SLA's
• Good time management

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.