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- Tasks: Enhance customer experiences and support team development in mortgage services.
- Company: Leading financial institution with a focus on employee growth.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Why this job: Shape fair customer outcomes while working in a supportive team environment.
- Qualifications: In-depth mortgage knowledge and experience with Buy-to-Let processes.
- Other info: Join a committed team that values both employee and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial institution seeks a professional to enhance customer experiences in their Mortgage Works team in Bournemouth. The successful candidate will possess in-depth knowledge of mortgage servicing and experience with Buy-to-Let processes.
Key responsibilities include:
- Providing exemplary service
- Supporting team development
This hybrid role offers flexibility alongside the chance to shape fair customer outcomes. Join a committed team that values both employee growth and customer satisfaction.
Senior Mortgage Adviser & Coaching Lead (Hybrid) in Bournemouth employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Mortgage Adviser & Coaching Lead (Hybrid) in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Senior Mortgage Adviser roles and practice your answers. Highlight your experience with Buy-to-Let processes and how you've enhanced customer experiences in the past.
✨Tip Number 3
Showcase your coaching skills! If you’ve led teams or supported team development, make sure to share specific examples during your conversations. This will demonstrate your ability to contribute to the team's growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Mortgage Adviser & Coaching Lead (Hybrid) in Bournemouth
Some tips for your application 🫡
Show Your Expertise: Make sure to highlight your in-depth knowledge of mortgage servicing and Buy-to-Let processes in your application. We want to see how your experience aligns with the role, so don’t hold back on showcasing your skills!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. We love seeing candidates who take the time to connect their experiences with what we’re looking for in the Mortgage Works team.
Emphasise Customer Focus: Since this role is all about enhancing customer experiences, make sure to include examples of how you’ve provided exemplary service in the past. We’re keen on candidates who genuinely care about shaping fair customer outcomes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our hybrid team!
How to prepare for a job interview at Nationwide
✨Know Your Mortgages
Make sure you brush up on your mortgage knowledge, especially around Buy-to-Let processes. Be ready to discuss recent trends in the mortgage market and how they impact customer experiences. This will show that you're not just familiar with the basics but also engaged with the industry.
✨Showcase Your Coaching Skills
Since this role involves supporting team development, think of examples where you've successfully coached or mentored others. Prepare to share specific instances where your guidance led to improved performance or customer satisfaction. This will highlight your leadership potential.
✨Emphasise Customer Experience
Prepare to discuss how you’ve enhanced customer experiences in previous roles. Think about specific strategies you’ve implemented that led to positive outcomes for clients. This will demonstrate your commitment to shaping fair customer outcomes, which is key for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, training opportunities, or how success is measured in the Mortgage Works team. This shows that you’re serious about contributing to their goals.
