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- Tasks: Support customers with transactions, calls, and digital sales in a dynamic branch environment.
- Company: Join Nationwide, the UK's largest network of branches committed to customer service.
- Benefits: Full-time hours, comprehensive training, and a supportive team culture.
- Other info: Enjoy a stable role in a company that values community and teamwork.
- Why this job: Make a real difference in customers' lives while developing valuable skills.
- Qualifications: No prior experience needed; just a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don't worry you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a Customer Representative for our branch in Bath, Somerset. This role is a 12-month Fixed Term Contract working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part time the salary will be pro rata.
You'll need to be within a 45 minute commute of the branch you're applying to work in. Whilst major banks continue to close branches, we're keeping ours open. Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches. So if the location you're considering is outside the 45 minutes then please check our other vacancies that are closer to you.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
Responsibilities
What you'll be doing: What is important is to know every branch is different, and we are all in this together working to have the best version of our branches! What can't a Customer Representative do! This is the great part about this role, it's so versatile.
Customer Representative - Bath | Bath, UK employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Bath | Bath, UK
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nationwide and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try out some common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress to impress! Even if the role is customer-facing, showing up in smart attire can make a great first impression. It shows you take the opportunity seriously and are ready to represent Nationwide well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Representative - Bath | Bath, UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Representative role. We want to see how you can bring your unique flair to our team in Bath!
Show Your Customer Service Skills: Since this role is all about supporting our customers, be sure to showcase any previous experience you have in customer service. We love seeing examples of how you've gone above and beyond to help others!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your passion for the role shines through without unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nationwide
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Representative does at Nationwide. Familiarise yourself with their services and how they support customers across different channels. This will show that you're genuinely interested in the role and ready to contribute.
✨Practice Your Customer Service Skills
Since this role is all about providing first-class service, think of examples from your past experiences where you've excelled in customer service. Be ready to discuss how you handled difficult situations or went above and beyond for a customer. This will demonstrate your capability and fit for the role.
✨Show Your Team Spirit
Nationwide emphasises teamwork, so be prepared to talk about how you work well with others. Share stories that highlight your collaborative skills and how you contribute to a positive team environment. This will help them see you as a great addition to their branch.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.