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- Tasks: Support customers face-to-face and online, handling queries and transactions.
- Company: Join Nationwide, a leading bank committed to keeping branches open.
- Benefits: Enjoy private medical insurance, competitive pension, and performance bonuses.
- Why this job: Make a real difference for customers while developing your career.
- Qualifications: Enthusiasm for customer service and comfort with digital tools.
- Other info: Full-time role with excellent training and career progression opportunities.
The predicted salary is between 28800 - 42000 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online – but don’t worry you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a Customer Representative for our branch in Attleborough, Norfolk. This role is a 12 month Fixed Term Contract working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part time the salary will be pro rata.
You’ll need to be within a 45 minute commute of the branch you’re applying to work in. Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks we ask that no holiday is taken.
What you’ll get:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
What you’ll be doing:
You will support our customers on a daily basis, handling face‑to‑face and digital queries. Your duties will include processing transactions, advising on product applications, and contributing to our digital banking services. You will work on the counter and may also support customer queries across online and phone channels.
About you:
We’re looking for someone who is enthusiastic about making a difference for our customers. You’ll need to be comfortable using digital tools and applications, and you should be able to adapt your style to suit all customer needs. You will be a front‑line colleague, protecting our customers and contributing to our society.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel – We step into our customers’ shoes and empathise with them.
- Say it straight – We are honest and direct with good intent.
- Push for better – We take responsibility for continuous improvement and personal development.
- Get it done – We prioritise what will have the greatest impact and deliver brilliant customer outcomes.
You can strengthen your application by showing how these behaviours resonate with you, and where you may have already demonstrated them.
Customer Representative - Attleborough employer: Nationwide
Contact Detail:
Nationwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Attleborough
✨Tip Number 1
Get to know the company! Research Nationwide's values and customer-first behaviours. When you understand what they stand for, you can tailor your approach during interviews to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when handling real-life queries and show that you're ready to jump in and support customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider tips about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Nationwide and ready to make a difference for our customers.
We think you need these skills to ace Customer Representative - Attleborough
Some tips for your application 🫡
Show Your Customer-Centric Side: Make sure to highlight your passion for customer service in your application. Share specific examples of how you've gone above and beyond for customers in the past, as this role is all about putting them first!
Be Honest and Direct: When filling out your application, be straightforward about your experiences and skills. We appreciate honesty, so don’t shy away from sharing both your strengths and areas where you’re looking to grow.
Tailor Your Application: Take a moment to customise your application for this role. Use keywords from the job description and relate your experiences to the specific duties mentioned, like handling transactions or supporting digital queries.
Apply Early!: We might close the advert earlier if we get a lot of applications, so don’t wait! Head over to our website and submit your application as soon as you can to ensure you don’t miss out on this opportunity.
How to prepare for a job interview at Nationwide
✨Know the Company Inside Out
Before your interview, take some time to research Nationwide. Understand their values, especially their commitment to customer service and community. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about supporting customers, prepare examples from your past experiences where you've gone above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to empathise and deliver great service.
✨Be Ready for Role-Play Scenarios
In interviews for customer-facing roles, you might be asked to role-play a customer interaction. Practice handling different types of customer queries, both positive and negative. This will help you demonstrate your adaptability and problem-solving skills on the spot.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare a few thoughtful ones that show your interest in the role and the company. For example, you could ask about the training process or how success is measured in the Customer Representative role.
