Nationwide is seeking a Fraud Contact Service Delivery Manager to lead the strategy, performance and evolution of customer contact channels within Fraud Operations. You will shape contact strategies across telephony, chat, SMS, and emerging digital solutions, guided by customer insight and performance data to deliver timely, effective outcomes across the fraud journey.
You'll work with operational teams, technology partners and senior stakeholders to optimise channels, respond to fraud trends,
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Fraud Contact Strategy Lead in Antrim employer: Nationwide
As a leading employer in the banking sector, we offer a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and a supportive hybrid working model, allowing you to balance your professional and personal life effectively. Join us to be part of a high-performing team dedicated to enhancing customer experiences while driving operational excellence.
