Branch Manager - Alton

You’ll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team. We need a Branch Manager for our branch in Alton, Hampshire. This is a permanent position working full‑time, 35 hours per week, Monday to Saturday. You’ll need to be within a 45‑minute commute of the branch you’re applying to work in.

Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role, and the first three weeks are really important to your career journey with us. During this time we ask that no holiday is taken.

What you’ll be doing

• Working on the branch floor alongside your team, you’ll make sure they are fully trained and performing at their best.
• You’ll have the confidence to manage a high level of customer expectations and have an in‑depth knowledge of all our products and services.
• You’ll also be responsible for creating and implementing your branch’s business plan.
• Our branches are always busy, so you’ll need to be organised and able to work quickly while still giving the best service.
• You’ll have the support of your management team to help with training and guidance.
• You will also need to be able to use our computer systems and processes – we will train you to do that.

About you

• As a minimum requirement you’ll be able to take control of your branch and lead your people, whilst meeting FCA standards and delivering top‑notch customer service and creating positive outcomes.
• You will have experience of managing people and working in a busy retail environment, leading by example and with a commercial understanding and knowledge of financial regulations and processes.
• You will be able to monitor and explore branch activity to spot opportunities and make your customers better off.
• By being resilient, versatile and flexible you will be able to prioritise effectively and deal with ever‑changing requests.
• It would be nice if you also had previous experience as a branch manager in a retail environment.

Our values

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

Benefits

• Access to private medical insurance
• A highly competitive pension
• Access to an annual performance‑related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance
• Wellhub – access to a range of free and paid options for health and wellness
• Up to two days of paid volunteering a year