At a Glance
- Tasks: Coordinate customer service requests and manage field resources effectively.
- Company: Join LJ Transportation, a family-run leader in vehicle recovery solutions.
- Benefits: Enjoy 28 days holiday, employee discounts, and a pension scheme.
- Why this job: Be part of a supportive team with opportunities for growth and learning.
- Qualifications: Good communication skills and a calm demeanour under pressure are essential.
- Other info: Full-time, permanent role with day shifts and no weekends.
The predicted salary is between 26000 - 36000 £ per year.
LJ Transportation are seeking to employ a Control Room Operative to join their team, on a full time, permanent basis. Day time shifts (office based- non remote) 5 on, 3 off working shift pattern 7am- 5pm OR Monday- Friday 11am- 6pm.
Key Benefits:
- Permanent Contract (following successful completion of probationary period).
- Full time position.
- Monthly pay (PAYE).
- 28 days paid holiday (PRO RATA).
- Employee Pension Scheme.
- Employee Discount.
- Company Healthcare Cash plan (HCP).
- Company Uniform/PPE Supplied as required.
About the Company:
LJ Transportation Ltd is a well-respected, family-run provider of Road Rescue, Vehicle Collision & Breakdown Recovery solutions in the East of England and surrounding areas. We are a responsive and flexible supplier to major motoring organisations, manufacturers, insurance providers, fleet management companies and public authorities.
About the role:
Control Room Operatives act as the primary contact and co-ordination point for both customers and our field-based resources. They look after the various aspects of each service request, ensuring that individual customer requirements are met, that the most appropriate and timely resource are allocated to each task, and that any obstacles/issues are carefully managed.
Main Duties Include:
- Supporting customers through the assistance/recovery process.
- Booking jobs onto, and administering jobs within, our workflow management software.
- Ensuring that processes and procedures are always followed.
- Ensuring that agreed service levels are met for our customers/clients.
- Communicating with various stakeholders (Customers, Clients, Recovery Technicians etc.).
- Other duties as required to support the aims of the business.
The Monday- Friday position will be primarily dealing with Bodyshop logistics and movements, as well as our windscreen division within the company.
Candidate Requirements:
- Able to remain calm under pressure.
- A Team Player.
- Good customer service/communication skills.
- Able to work in a disciplined manner.
- Willing and able to learn new information.
- Computer literate and good competency in Maths & English.
- Familiarity with the Vehicle Recovery industry is preferred, but not essential (induction/training is provided).
- Fluent in English essential, Multilingual in French or Spanish preferred.
If you think you have the skills and experience suitable for this role and wish to join our thriving business then please do get in touch!
Job Types: Full-time, Permanent
Pay: £12.50 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
Schedule:
- 10 hour shift
- Day shift
- Monday to Friday
- No weekends
- Overtime
- Weekend availability
Work Location: In person
Control Room Operative employer: Nationwide Vehicle Assistance Ltd
Contact Detail:
Nationwide Vehicle Assistance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operative
✨Tip Number 1
Familiarise yourself with the vehicle recovery industry. Even if you don't have direct experience, understanding the basics can help you stand out during conversations with the hiring team.
✨Tip Number 2
Practice your communication skills. As a Control Room Operative, you'll need to interact with various stakeholders, so being able to convey information clearly and effectively is crucial.
✨Tip Number 3
Demonstrate your ability to remain calm under pressure. Think of examples from past experiences where you've successfully managed stressful situations, as this will be key in your role.
✨Tip Number 4
Show your willingness to learn. Highlight any instances where you've quickly adapted to new processes or technologies, as this will resonate well with the company's training approach.
We think you need these skills to ace Control Room Operative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a Control Room Operative. Tailor your application to highlight how your skills and experiences align with the job description.
Craft a Strong CV: Your CV should clearly outline your relevant experience, particularly in customer service and communication. Emphasise any previous roles where you had to remain calm under pressure or work as part of a team.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of LJ Transportation that appeal to you and explain why you would be a great fit for their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Nationwide Vehicle Assistance Ltd
✨Show Your Calmness Under Pressure
As a Control Room Operative, you'll need to demonstrate your ability to stay calm in stressful situations. Prepare examples from your past experiences where you successfully managed pressure, whether in a work environment or during challenging personal situations.
✨Highlight Your Team Player Skills
This role requires strong teamwork. Be ready to discuss how you've collaborated with others in previous jobs. Share specific instances where your contributions helped the team achieve its goals, showcasing your ability to work well with diverse groups.
✨Demonstrate Your Customer Service Skills
Excellent communication and customer service skills are crucial for this position. Think of examples where you provided outstanding service or resolved customer issues effectively. This will show that you understand the importance of customer satisfaction in the role.
✨Familiarise Yourself with the Industry
While familiarity with the vehicle recovery industry isn't essential, it can give you an edge. Do some research on common practices and challenges in the field. Showing that you've taken the initiative to learn about the industry can impress your interviewers.