At a Glance
- Tasks: Coordinate customer service operations and support day-to-day activities within NSS Testing.
- Company: Join NSS Group, a nationwide leader in specialist services with a collaborative culture.
- Benefits: Enjoy 25 days annual leave, health plan discounts, and career progression opportunities.
- Other info: Work in a supportive environment with excellent growth potential.
- Why this job: Be the key contact for clients and make a real difference in service delivery.
- Qualifications: Strong admin skills, attention to detail, and a positive team player attitude.
The predicted salary is between 25000 - 30000 £ per year.
Temp Customer Service Coordinator at The NSS Group – 4 month contract
About NSS Group
NSS Group is a nationwide specialist service provider, offering building maintenance, window and technical cleaning, platform hire, and equipment testing – all delivered in-house across the UK.
About NSS Testing
As a division of NSS Group, NSS Testing provides design, installation, and maintenance of height safety systems and compliance testing services. We ensure clients meet health and safety regulations and British Standards through our Access & Safety and Electrical & Automation teams.
The Role
We're seeking a proactive Customer Service Coordinator to support day-to-day operations within NSS Testing. You'll act as the key point of contact for clients and internal teams, coordinating service requests, scheduling works, supporting field operatives, and ensuring accurate job reporting and invoicing.
Key Responsibilities
- Manage customer enquiries and service requests
- Act as the main point of contact for clients and field operatives
- Schedule engineers, vehicles and equipment
- Process purchase orders and convert quotations into jobs
- Validate job reports and identify follow-on work opportunities
- Support quotation preparation and job administration
- Prepare invoicing information and client reports
- Assist with health & safety documentation and certification
- Maintain excellent customer service standards
- Provide administrative support to the operations team
- Answer incoming calls and assist with general office duties
What We’re Looking For
- Strong admin and organisational skills
- CRM system experience preferred
- Attention to detail and excellent communication
- Ability to work under pressure and manage priorities
- A team player with a positive, professional approach
Benefits:
- 25 days annual leave + bank holidays
- Additional day off after length of service
- Referral bonus scheme
- Monthly Reward & Recognition Scheme
- Career progression and development opportunities
- Medicash health plan including discounts on dental, gym memberships, retail and more
- Vivup discounts on gym memberships, retail and more
- TradePoint Card – 10% discount at B & Q
- Life assurance
- Free onsite parking at many of our locations
- A supportive and collaborative working environment within a growing national group
Equal Opportunities
PTSG Group is an equal opportunities employer. We are committed to creating an inclusive and supportive workplace where everyone is treated fairly and with respect. We welcome applications from all backgrounds and are dedicated to promoting diversity, equality, and inclusion throughout our recruitment process and across the wider business.
Temporary Customer Service Coordinator Nationwide Specialist Services · Testing · Leeds employer: Nationwide Specialist Services
At NSS Group, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment that fosters employee growth and development. With generous benefits such as 25 days of annual leave, a health plan, and career progression opportunities, our Leeds location is ideal for those seeking meaningful employment in a dynamic and inclusive setting.
Contact Details:
Nationwide Specialist Services Recruitment Team
