At a Glance
- Tasks: Coordinate customer service requests and support daily operations in a dynamic environment.
- Company: Join NSS Group, a leading specialist service provider across the UK.
- Benefits: Enjoy 25 days annual leave, health plan, discounts, and career progression opportunities.
- Other info: Supportive workplace with a commitment to diversity and inclusion.
- Why this job: Be the key contact for clients and make a real difference in service delivery.
- Qualifications: Strong admin skills, attention to detail, and a positive team player attitude.
The predicted salary is between 28500 - 28500 £ per year.
Customer Service Coordinator at The NSS Group
Temp contract - min of 4 months with potential to extend
About NSS Group
NSS Group is a nationwide specialist service provider, offering building maintenance, window and technical cleaning, platform hire, and equipment testing – all delivered in-house across the UK.
About NSS Testing
As a division of NSS Group, NSS Testing provides design, installation, and maintenance of height safety systems and compliance testing services. We ensure clients meet health and safety regulations and British Standards through our Access & Safety and Electrical & Automation teams.
The Role
We're seeking a proactive Customer Service Coordinator to support day-to-day operations within NSS Testing. You'll act as the key point of contact for clients and internal teams, coordinating service requests, scheduling works, supporting field operatives, and ensuring accurate job reporting and invoicing.
Key Responsibilities
- Manage customer enquiries and service requests
- Act as the main point of contact for clients and field operatives
- Schedule engineers, vehicles and equipment
- Process purchase orders and convert quotations into jobs
- Validate job reports and identify follow-on work opportunities
- Support quotation preparation and job administration
- Prepare invoicing information and client reports
- Assist with health & safety documentation and certification
- Maintain excellent customer service standards
- Provide administrative support to the operations team
- Answer incoming calls and assist with general office duties
What We’re Looking For
- Strong admin and organisational skills
- CRM system experience preferred
- Attention to detail and excellent communication
- Ability to work under pressure and manage priorities
- A team player with a positive, professional approach
Benefits:
- 25 days annual leave + bank holidays
- Additional day off after length of service
- Referral bonus scheme
- Monthly Reward & Recognition Scheme
- Career progression and development opportunities
- Medicash health plan including discounts on dental, gym memberships, retail and more
- Vivup discounts on gym memberships, retail and more
- TradePoint Card – 10% discount at B&Q
- Life assurance
- Free onsite parking at many of our locations
- A supportive and collaborative working environment within a growing national group
PTSG Group is an equal opportunities employer. We are committed to creating an inclusive and supportive workplace where everyone is treated fairly and with respect. We welcome applications from all backgrounds and are dedicated to promoting diversity, equality, and inclusion throughout our recruitment process and across the wider business.
Temp Customer Service Coordinator in Leeds employer: Nationwide Specialist Services
NSS Group is an exceptional employer, offering a supportive and collaborative work environment that prioritises employee growth and development. With generous benefits such as 25 days of annual leave, a health plan, and career progression opportunities, employees are encouraged to thrive while contributing to a company dedicated to safety and compliance across the UK. Located within a growing national group, NSS Group values diversity and inclusion, making it a rewarding place for individuals seeking meaningful employment.
Contact Details:
Nationwide Specialist Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Temp Customer Service Coordinator in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NSS Group and NSS Testing. Understanding their services and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Show off your skills! Be ready to discuss your admin and organisational skills, especially how you've handled customer enquiries in the past. Use specific examples to demonstrate your experience.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Temp Customer Service Coordinator in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your admin skills and any experience with CRM systems, as these are key for us at NSS Testing.
Show Off Your Communication Skills:Since you'll be the main point of contact for clients and field operatives, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect this.
Highlight Your Team Spirit:We love team players! Mention any experiences where you've worked collaboratively or supported colleagues. This will show us that you can thrive in our supportive and collaborative environment.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Nationwide Specialist Services
✨Know the Company Inside Out
Before your interview, take some time to research NSS Group and its Testing division. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Customer Service Coordinator, strong admin and organisational skills are key. Prepare examples from your past experiences where you've successfully managed multiple tasks or coordinated schedules. Be ready to discuss how you prioritise work under pressure.
✨Demonstrate Excellent Communication
Communication is crucial in this role. Practice articulating your thoughts clearly and concisely. During the interview, listen actively and respond thoughtfully to show that you can effectively engage with clients and team members alike.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've handled customer enquiries or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your proactive approach.
