At a Glance
- Tasks: Support customers across e-commerce platforms and ensure a seamless shopping experience.
- Company: Join a growing e-commerce business with a focus on customer satisfaction.
- Benefits: Up to £26,000 salary, excellent benefits, and opportunities for career progression.
- Other info: Fast-paced environment with stability and variety in your daily tasks.
- Why this job: Be part of a dynamic team and make a real difference in customer service.
- Qualifications: Experience in customer service and strong communication skills are essential.
Location: Near Stoke-on-Trent (Staffordshire) – commutable from Stoke-on-Trent, Kidsgrove, Keele, Newcastle-under-Lyme and surrounding areas
Sector: E-commerce, Online Marketplaces, Customer Service, Order Processing
Type: Full-time, Permanent
UP to £26,000 and excellent benefits to join an established and expanding business.
An exciting new role for a customer service and e-commerce professional; excellent opportunity as our client is expanding its B2C e-commerce and online marketplace operations and is looking for a proactive Customer Service Advisor to deliver a first-class customer experience across its website and major online platforms.
If you enjoy problem-solving, supporting customers, and working in a fast-paced digital environment, this role offers stability, variety and long-term progression.
What You’ll Be Doing
- Handling customer enquiries across e-commerce marketplaces (company website + Amazon/eBay-style platforms)
- Responding via telephone, email and webchat
- Managing customer accounts, updating details and placing manual orders
- Working closely with 3PL partners to ensure orders are picked, packed and delivered on time
- Managing returns and liaising with internal Quality and Product teams
- Investigating delayed or lost deliveries with couriers and logistics partners
- Identifying recurring issues and suggesting improvements to product listings and website content
- Collaborating with internal teams (including Marketing) to support campaigns and maintain brand consistency
What We’re Looking For
- Strong customer service experience (B2C, retail, call centre or e-commerce ideal)
- Excellent communication and listening skills
- Confident and professional telephone manner
- Strong IT skills and ability to learn new systems quickly
- Good working knowledge of Microsoft Office, especially spreadsheets
- Calm under pressure with strong organisation and prioritisation
- Customer-focused, solutions-driven and able to make sound decisions
Location / Commutable From
Stoke-on-Trent, Newcastle-under-Lyme, Kidsgrove, Keele, Chesterton, Cross Heath, Knutton, Wolstanton, Silverdale, Porthill, Bradwell, May Bank, Talke, Audley, Alsagers Bank, Baldwins Gate, Betley, Madeley, Woore, Whitmore, Maer, Loggerheads, Newchapel, Harriseahead, Halmer End and surrounding Staffordshire villages.
Customer Service Advisor in Newcastle under Lyme employer: Nationwide Recruitment Service & HR Careers
Join a dynamic and expanding e-commerce business near Stoke-on-Trent, where your role as a Customer Service Advisor will be pivotal in delivering exceptional customer experiences across various online platforms. With a strong focus on employee growth, a supportive work culture, and competitive benefits, this company offers a stable and rewarding environment for those passionate about customer service and problem-solving in a fast-paced digital landscape.
Contact Detail:
Nationwide Recruitment Service & HR Careers Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Newcastle under Lyme
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be proactive during interviews! Don’t just wait for questions; ask insightful ones about the team dynamics or how they handle customer feedback. This shows you're engaged and ready to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor in Newcastle under Lyme
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer service experience, especially in e-commerce or retail, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Be sure to mention your problem-solving skills and ability to work in a fast-paced environment.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application showcases your excellent listening and speaking skills. Whether it’s through your CV or cover letter, let us see how you can connect with customers effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Nationwide Recruitment Service & HR Careers
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in e-commerce. Be ready to discuss how you've handled customer enquiries in the past and share specific examples of problem-solving in a fast-paced environment.
✨Familiarise Yourself with Online Marketplaces
Get to know the major online platforms like Amazon and eBay. Understand their processes and how they differ from traditional retail. This knowledge will help you stand out as someone who is genuinely interested in the role.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and confidently. Since you'll be responding via phone, email, and webchat, demonstrate your ability to communicate effectively and professionally during the interview.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in this role, such as dealing with delayed deliveries or managing returns. Prepare your responses to show how you would handle these situations calmly and efficiently.
