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For Companies At a Glance
- Tasks: Manage customer enquiries, provide quotes, and ensure excellent service.
- Company: Join the UK's leading powered access rental provider with a focus on safety and innovation.
- Benefits: Competitive salary, 25 days leave, health cash plan, and lifestyle discounts.
- Why this job: Be the first point of contact for customers and make a real impact on their experience.
- Qualifications: Experience in customer service or telesales, strong communication skills, and a proactive attitude.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
We are currently recruiting for a Hire Desk Controller to join our Specialist Vehicles team at our Birchwood office. Reporting to the Customer Service Manager you will be responsible for actively contributing to the region’s performance through effective sales, customer service and administration. You will be the first point of contact for our customers, ensuring great relationships are built and a high level of service is always achieved. Through effective end to end hire management, you will contribute to maximising revenue, achieving profit targets, and ensuring customer retention is maintained. This vacancy is a fixed term contract expected to last 6-12 months.
In return you will receive a Competitive Salary, 25 days annual leave plus bank holidays, Life Assurance, Westfield Health Cash Plan, Auto enrolment pension scheme & Lifestyle Benefits – discount on selected high street stores.
Responsibilities include:
- Own all inbound customer enquiries regardless of the enquiry type seeing them through to resolution.
- New account opening and onboarding of new customers.
- Providing quotations and identifying any cross or upselling opportunities to customers using a sales through service approach.
- Follow up of open quotes to drive revenue performance within the allocated region.
- Capture of accurate data within the order entry process to ensure a seamless service for our customers and to minimise disputes.
- Understand and articulate product range (customer gets the right machine for the job).
- Build and maintain strong interdepartmental relationships, to ensure a collaborative customer focused working environment is achieved resulting in a positive customer experience.
- Deal with all customers queries quickly, efficiently and cost effectively.
- Respond/Resolve/Escalate customer related problems or service issues owning through to resolution.
The ideal candidate will have/be:
- Experience of inbound and outbound telephone-based account management, telesales or customer service in a business-to-business environment.
- Hard working with a high level of customer focus.
- Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers.
- Ability to establish credibility act decisively, but able to recognise and support preferences and priorities of the customer.
- Proactive, high energy team player, ability to work closely with colleagues at all levels.
- Able to demonstrate effective negotiation skills to ensure business is won on viable and competitive commercial terms.
- Strong verbal and written communication skills, who can work well with colleagues and customers of all levels.
At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment.
Hire Desk Controller (Fixed Term Contract - 6-12 months) in Warrington employer: Nationwide Platforms
Contact Detail:
Nationwide Platforms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller (Fixed Term Contract - 6-12 months) in Warrington
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction, make sure you can communicate clearly and confidently over the phone. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the company culture. Think about what matters to you in a workplace!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Hire Desk Controller (Fixed Term Contract - 6-12 months) in Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Hire Desk Controller role. Highlight your experience in customer service and sales, as well as any relevant skills that match the job description. We want to see how you can contribute to our team!
Show Off Your Communication Skills: Since strong verbal and written communication is key for this role, ensure your application reflects this. Use clear, concise language and check for any typos or errors. We love a polished application that showcases your attention to detail!
Demonstrate Your Customer Focus: In your application, share examples of how you've built great relationships with customers in the past. We’re looking for candidates who can show they understand the importance of customer satisfaction and retention, so let us know how you’ve excelled in this area!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Nationwide Platforms!
How to prepare for a job interview at Nationwide Platforms
✨Know Your Stuff
Before the interview, make sure you understand the role of a Hire Desk Controller inside out. Familiarise yourself with the company's services, especially their powered access rental equipment. This will help you articulate how your skills and experience align with their needs.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share specific examples of how you've handled customer queries in the past. Highlight your ability to build rapport and resolve issues efficiently, as this will demonstrate your fit for the position.
✨Prepare for Sales Scenarios
Expect questions around sales through service and upselling opportunities. Think of times when you've successfully identified cross-selling or upselling chances in previous roles. This will show that you can contribute to maximising revenue while maintaining excellent customer service.
✨Be a Team Player
The job requires strong interdepartmental relationships, so be prepared to discuss how you've collaborated with colleagues in the past. Share examples that highlight your proactive approach and ability to work closely with others to achieve common goals.
